IT Support Engineer

Reassured Ltd; Portsmouth; On-site; GBP 30,000 - 32,000; Full time

Benefits offered by this job

Employee Assistance Programme

Enhanced maternity leave

Medical cash plan

Virtual GP

Enhanced annual leave with length of?

Death in service (3x basic salary)

Free parking

Referral scheme (up to £2,400 per.refе

Incentives including annual trips abor

Job summary

Reassured Ltd seeks an IT Support Engineer to join our growing IT team in Portsmouth. The role focuses on providing hands-on support across hardware, software, networks and business systems to keep colleagues productive.

You’ll troubleshoot a wide range of technical issues, support users across multiple offices, and assist with technology rollouts and improvements. A proactive, customer-focused approach is essential.

Qualifications

• Experience supporting users within a Windows environment.
• Strong troubleshooting and problem-solving skills.
• Good understanding of desktop hardware, operating systems and networks.
• Excellent communication skills and the ability to explain technical concepts to non-technical users.
• Strong customer service skills and a positive, can-do attitude.

Responsibilities

• Provide 1st and 2nd line support across hardware, software, network and user issues.
• Manage support tickets, prioritise incidents and ensure timely resolution.
• Install, configure and maintain laptops, desktops, mobile devices and business apps.
• Troubleshoot hardware, software and network issues remotely and on-site.
• Support users across multiple office locations.

Skills

Windows environment

Troubleshooting

Desktop hardware

Operating systems

Networking basics

Communication skills

Customer service

Prioritisation

Tools

Jira

Job description

Full-time, Permanent
Portsmouth | Office-based with travel to other offices
£30,000 - £32,000

About the role

We're looking for a proactive IT Support Engineer to join our growing IT team at Reassured.

This is a great opportunity for someone who enjoys solving technical problems, delivering excellent customer service and working in a fast-paced environment where no two days are the same. You'll play a key role in keeping colleagues connected and productive, providing hands‑on support across hardware, software, networks and business systems.

Working as part of a collaborative IT team, you'll support users across the business, troubleshoot a wide range of technical issues, and help ensure our technology infrastructure runs smoothly with minimal disruption.

Responsibilities

What you'll be doing

• Providing 1st and 2nd line support across hardware, software, network and user issues.
• Managing support tickets, prioritising incidents and ensuring timely resolution.
• Installing, configuring and maintaining laptops, desktops, mobile devices and business applications.
• Troubleshooting hardware, software and network issues both remotely and on‑site.
• Supporting users across multiple office locations.
• Setting up new starters, user accounts, permissions and access rights.
• Assisting with technology rollouts, upgrades and business change projects.
• Creating and maintaining support documentation and user guides.
• Escalating complex issues where appropriate and following established support processes.
• Supporting the wider business with day‑to‑day IT requirements and continuous improvement initiatives.

Qualifications

What we’re looking for

• Experience supporting users within a Windows environment.
• Strong troubleshooting and problem‑solving skills.
• Good understanding of desktop hardware, operating systems and networks.
• Excellent communication skills and the ability to explain technical concepts to non‑technical users.
• Strong customer service skills and a positive, can‑do attitude.
• Ability to prioritise workload and manage multiple issues at once.
• A genuine interest in technology and a desire to continue learning and developing.

Nice to have

• Experience with Jira or another IT ticketing system.
• Understanding of ITIL principles.
• Relevant IT certifications or qualifications.
• Experience supporting a multi‑site business.

At Reassured, technology plays a key role in supporting our people and customers. You'll be joining a collaborative team where your work has a genuine day‑to‑day impact, helping colleagues across the business stay connected, productive and supported.

Benefits include:

• Employee Assistance Programme
• Enhanced maternity leave
• Medical cash plan
• Virtual GP
• Enhanced annual leave with length of service
• Death in service (3x basic salary)
• Free parking
• Referral scheme (up to £2,400 per referral)
• Incentives including annual trips abroad

If you're passionate about technology, enjoy solving problems and take pride in delivering excellent support, we'd love to hear from you.