IT Support Engineer

Reassured

Portsmouth

On-site

GBP 26,000 - 36,000

Full time

14 days+

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Benefits offered by this job

Employee Assistance Programme

Enhanced maternity leave

Medical cash plan

Virtual GP

Enhanced annual leave with length of  

Death in service (3x basic salary)

Free parking

Referral scheme (up to £2,400 per ref…

Incentives including annual trips abrd

Job summary

Reassured is seeking an IT Support Engineer to join our growing IT team at Portsmouth. You will provide hands-on support across hardware, software, networks and business systems to keep colleagues productive.

You'll handle 1st and 2nd line issues, manage tickets, and assist with technology rollouts and documentation. This role is office-based with travel to other offices, requiring proactive problem solving and excellent customer service.

Qualifications

Experience providing 1st and 2nd line IT support in a Windows environment.
Strong troubleshooting, communication and customer service skills.
Ability to prioritise workload and manage multiple issues.
Interest in learning new technologies and ITIL-like practices.

Responsibilities

Providing 1st and 2nd line support across hardware, software, network and user issues.
Managing support tickets, prioritising incidents and ensuring timely resolution.
Installing, configuring and maintaining laptops, desktops, mobile devices and business applications.
Troubleshooting hardware, software and network issues both remotely and on-site.
Supporting users across multiple office locations.
Setting up new starters, user accounts, permissions and access rights.
Assisting with technology rollouts, upgrades and business change projects.
Creating and maintaining support documentation and user guides.
Escalating complex issues where appropriate and following established support processes.
Supporting the wider business with day-to-day IT requirements and continuous improvement initiatives.

Skills

Windows environment

Troubleshooting

Communication skills

Customer service

Problem solving

Prioritisation

Learning mindset

Education

IT certifications or qualifications (nice to have)

Tools

Jira

IT ticketing systems

Job description

Portsmouth | Office-based with travel to other offices

About the role

We're looking for a proactive IT Support Engineer to join our growing IT team at Reassured.

This is a great opportunity for someone who enjoys solving technical problems, delivering excellent customer service and working in a fast-paced environment where no two days are the same. You'll play a key role in keeping colleagues connected and productive, providing hands‑on support across hardware, software, networks and business systems.

Working as part of a collaborative IT team, you'll support users across the business, troubleshoot a wide range of technical issues, and help ensure our technology infrastructure runs smoothly with minimal disruption.

What you'll be doing

Providing 1st and 2nd line support across hardware, software, network and user issues.
Managing support tickets, prioritising incidents and ensuring timely resolution.
Installing, configuring and maintaining laptops, desktops, mobile devices and business applications.
Troubleshooting hardware, software and network issues both remotely and on‑site.
Supporting users across multiple office locations.
Setting up new starters, user accounts, permissions and access rights.
Assisting with technology rollouts, upgrades and business change projects.
Creating and maintaining support documentation and user guides.
Escalating complex issues where appropriate and following established support processes.
Supporting the wider business with day‑to‑day IT requirements and continuous improvement initiatives.

What we're looking for

Experience supporting users within a Windows environment.
Strong troubleshooting and problem‑solving skills.
Good understanding of desktop hardware, operating systems and networks.
Excellent communication skills and the ability to explain technical concepts to non‑technical users.
Strong customer service skills and a positive, can‑do attitude.
Ability to prioritise workload and manage multiple issues at once.
A genuine interest in technology and a desire to continue learning and developing.

Nice to have

Experience with Jira or another IT ticketing system.
Understanding of ITIL principles.
Relevant IT certifications or qualifications.
Experience supporting a multi‑site business.

At Reassured, technology plays a key role in supporting our people and customers. You'll be joining a collaborative team where your work has a genuine day‑to‑day impact, helping colleagues across the business stay connected, productive and supported.

Benefits include: