Multi-Site IT Support Engineer – 1st/2nd Line

Computerworld Personnel Ltd

England

On-site

GBP 27,000 - 31,000

Full time

14 days+

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Job summary

Computerworld Personnel Ltd is seeking an IT Support Engineer to join a growing IT team in Brockworth, Gloucestershire. This role provides 1st and 2nd line support across a busy multi-site environment, helping to ensure users receive a responsive and reliable IT service.

You will troubleshoot hardware, software, networking and connectivity, support wired and wireless networks, VPNs and mobile technologies, and assist with Microsoft Teams telephony and end-user devices while delivering excellent

Qualifications

Experience in an IT Support, Service Desk or IT Engineer role.
Strong troubleshooting skills across hardware, software, and networking.
Excellent communication and customer service skills.
Ability to manage priorities and work effectively under pressure.
A proactive attitude and willingness to learn.

Responsibilities

Providing 1st and 2nd line technical support to users across multiple locations.
Troubleshooting hardware, software, networking, and connectivity issues.
Supporting wired and wireless networks, VPNs, and mobile technologies.
Assisting with Microsoft Teams telephony and mobile phone systems.
Carrying out basic network administration, including VLAN and wireless configuration.
Delivering excellent customer service and ensuring tickets are resolved efficiently.