IT Support Technician — First-Line Helpdesk & Multi-Site IT

PRM Limited; Lisburn; On-site; GBP 25,000 - 35,000; Full time

Job summary

PRM Limited, located in Lisburn, seeks an IT Support Technician. You will support a diverse range of IT systems and troubleshoot issues, ensuring high standards of system performance. This role involves managing support calls, assisting users, and maintaining hardware and software.

As part of a multi-site organization, your responsibilities will encompass hardware repairs, software installation, and compliance with security protocols. Join us in modernizing and upscaling our IT systems.

Qualifications

• Proven ability to troubleshoot IT issues efficiently.
• Experience in supporting hardware and software.
• Skilled in managing user accounts and access rights.

Responsibilities

• Serve as the first point of contact for IT support.
• Process support calls and manage several open tickets.
• Investigate, diagnose, and solve software and hardware issues.

Skills

Troubleshooting

Technical Support

Network Management

Computer Hardware Installation

Software Installation

Tools

Office 365

ODBC Reports

Job description

PRM Limited, located in Lisburn, seeks an IT Support Technician. You will support a diverse range of IT systems and troubleshoot issues, ensuring high standards of system performance. This role involves managing support calls, assisting users, and maintaining hardware and software.

As part of a multi-site organization, your responsibilities will encompass hardware repairs, software installation, and compliance with security protocols. Join us in modernizing and upscaling our IT systems.