IT Support Engineer – MSP Experience Essential – 11294LSR1

Proactive.IT Appointments Limited; Greater London; On-site; GBP 40,000 - 47,000; Full time

Job summary

A well-established IT services provider in London seeks an experienced IT Support Engineer to join their onsite team. The ideal candidate will have experience with Managed Service Providers and will be responsible for troubleshooting complex issues and providing support across various technologies. Strong communication and customer service skills are essential, along with expertise in Windows, macOS, and networking. This role offers a competitive salary and a chance to contribute to a proactive team environment.

Qualifications

• Experience working for a Managed Service Provider is essential.
• Strong 2nd-line troubleshooting experience required.
• Proven skills in Windows, macOS, and mobile devices.

Responsibilities

• Act as the escalation point for advanced IT issues.
• Troubleshoot and resolve complex hardware and software issues.
• Provide support and maintenance for desktops and network equipment.
• Investigate recurring issues and implement long-term fixes.

Skills

Managed Service Provider experience

2nd-line troubleshooting

Windows 10/11

macOS

Mobile devices support

Networking knowledge (LAN, WAN, VPN)

Intune or similar MDM solutions

Communication skills

Analytical mindset

PowerShell or scripting

Job description

11294LSR1
£40k – 47k per year

IT Support Engineer – MSP Experience Essential
Location: London Bridge(Fully Onsite)
Salary: Up to £47,000

Our client, a well-established provider of IT, Telecoms and Connectivity services to businesses in the UK and internationally, is looking for an experienced IT Support Engineer to join their team in London. The ideal candidate will come from a Managed Service Provider background and be confident acting as an escalation point for the Service Desk.

In this role, you will handle complex technical issues, take ownership of troubleshooting, and work proactively to identify why problems occur and implement long‑term preventative solutions. This is a fully onsite position supporting a wide range of users and technologies.

Key Responsibilities

• Act as the escalation point for advanced IT issues from the Service Desk
• Troubleshoot and resolve complex hardware, software and networking issues
• Support and maintain desktops, laptops, mobiles, printers and network equipment
• Investigate recurring issues, identify root causes and implement long‑term fixes
• Provide both onsite and remote support to users of varying technical levels
• Maintain accurate ticket notes and produce clear technical documentation
• Stay up to date with technologies used across client environments

Key Skills & Experience

• Experience working for a Managed Service Provider is essential
• Strong 2nd-line troubleshooting experience
• Skilled with Windows 10/11, macOS and mobile devices
• Solid networking knowledge (LAN, WAN, VPN, routers, firewalls)
• Experience using Intune or similar MDM solutions
• Excellent communication and customer‑service skills
• Proactive, analytical mindset with the ability to work independently
• PowerShell or other scripting experience is a bonus

Additional Requirements

• Ability to pass an enhanced DBS check

If you’re a proactive engineer who enjoys getting to the root of issues and taking ownership of escalations in a fast‑paced MSP environment, this is a strong opportunity to join a growing team in a fully onsite role.

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

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