IT Support Engineer: Master Microsoft 365 & End-User Tech

Asthma + Lung UK; Greater London; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

30 days annual leave + bank holidays

Health cash plan

Employee assistance programme

Cycle-to-work scheme

Travelcard loan

Pension scheme

Job summary

Asthma + Lung UK is recruiting an IT Support Engineer to join the Technology Team and provide organisation-wide support for our Microsoft 365 estate. You will handle end-user IT support, onboarding/offboarding, licensing, Entra ID administration and device compliance.

You will also manage IT equipment lifecycle, AV systems, and contribute to Cyber Essentials Plus and DSPT compliance. A customer-facing background and problem-solving skills are essential for success.

Qualifications

• 2+ years of experience in a customer-facing IT support environment.
• Strong knowledge of Windows 11 and Microsoft 365 (Exchange Online, SharePoint, Teams).
• Experience with ITSM tools and supporting a range of devices (laptops, mobiles, tablets, printers, AV).
• Ability to diagnose and resolve hardware faults and performance issues.

Responsibilities

• Provide day-to-day IT support and administration for end users across the organisation.
• Manage onboarding/offboarding, account and licensing tasks, and IT asset management.
• Administer Microsoft Entra ID, Intune and device compliance; assist with deployments and upgrades.
• Maintain technical documentation and coordinate escalations with IT partners.
• Support delivery of Cyber Essentials Plus and DSPT compliance efforts.

Skills

Windows 11

Microsoft 365

Exchange Online

SharePoint

Teams

Entra ID

Intune

ITSM tools

End-user support

Hardware troubleshooting

Tools

Microsoft Intune

Job description

Asthma + Lung UK is recruiting an IT Support Engineer to join the Technology Team and provide organisation-wide support for our Microsoft 365 estate. You will handle end-user IT support, onboarding/offboarding, licensing, Entra ID administration and device compliance.

You will also manage IT equipment lifecycle, AV systems, and contribute to Cyber Essentials Plus and DSPT compliance. A customer-facing background and problem-solving skills are essential for success.