IT Support Engineer

Asthma + Lung UK; Greater London; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

30 days annual leave + bank holidays

Health cash plan

Employee assistance programme

Cycle-to-work scheme

Travelcard loan

Pension scheme

Job summary

Asthma + Lung UK is recruiting an IT Support Engineer to join the Technology Team and provide organisation-wide support for our Microsoft 365 estate. You will handle end-user IT support, onboarding/offboarding, licensing, Entra ID administration and device compliance.

You will also manage IT equipment lifecycle, AV systems, and contribute to Cyber Essentials Plus and DSPT compliance. A customer-facing background and problem-solving skills are essential for success.

Qualifications

• 2+ years of experience in a customer-facing IT support environment.
• Strong knowledge of Windows 11 and Microsoft 365 (Exchange Online, SharePoint, Teams).
• Experience with ITSM tools and supporting a range of devices (laptops, mobiles, tablets, printers, AV).
• Ability to diagnose and resolve hardware faults and performance issues.

Responsibilities

• Provide day-to-day IT support and administration for end users across the organisation.
• Manage onboarding/offboarding, account and licensing tasks, and IT asset management.
• Administer Microsoft Entra ID, Intune and device compliance; assist with deployments and upgrades.
• Maintain technical documentation and coordinate escalations with IT partners.
• Support delivery of Cyber Essentials Plus and DSPT compliance efforts.

Skills

Windows 11

Microsoft 365

Exchange Online

SharePoint

Teams

Entra ID

Intune

ITSM tools

End-user support

Hardware troubleshooting

Tools

Microsoft Intune

Job description

We are recruiting an IT Support Engineer to expand our Technology Team and provide organisation-wide support for our growing Microsoft 365 Estate. We have spent the last few years improving our Microsoft Azure and Entra estate and now are looking to strengthen the end user support.

Asthma + Lung UK stands up for everyone with a lung condition, so they can live their best lives. We provide vital support through our Helpline, offering expert advice on symptoms, medicines and managing lung conditions, while funding groundbreaking research to transform how conditions like asthma and COPD are prevented, diagnosed and treated. With the help of our supporters, we’re driving breathing breakthroughs that revolutionise treatments and save lives.

As IT Support Engineer, you provide day-to-day IT support and administration, including end-user troubleshooting, onboarding and offboarding, account and licensing management, Microsoft Entra ID administration, Intune and device compliance, application deployment, and IT asset management. You will also manage the lifecycle of IT equipment and meeting room AV systems, maintain technical documentation and procedures, work closely with IT partners to coordinate ticket escalations, and support IT projects, upgrades and rollouts. You will contribute to ongoing Cyber Essentials Plus and NHS Data Security and Protection Toolkit (DSPT) compliance, alongside other duties as required by the line manager.

To be successful in this role, you will have at least two years of experience in a customer-facing IT support environment, with strong knowledge of Windows 11 and Microsoft 365, including Exchange Online, SharePoint and Teams. Your experience will include working with ITSM tools, supporting laptops, mobile phones, tablets, printers, AV equipment and other peripherals, as well as diagnosing and resolving hardware faults and performance issues.

As well as a competitive salary, you’ll enjoy a range of benefits including

• 30 days annual leave plus bank holidays (pro-rata for parttimers)
• membership of a health cash plan
• employee assistance programme
• cycle-to-work scheme
• interest-free annual season Travelcard loan
• pension scheme

This is a fantastic opportunity to join an organisation committed to being the driving force behind the transformation of lung health.