IT Field Engineer

Gibtelecom Ltd; Gibraltar; On-site; GBP 40,000 - 60,000; Full time

Job summary

Gibtelecom Ltd in the United Kingdom is seeking a capable IT Engineer to join our Managed Services team. You will deliver proactive IT support, manage cloud and on‑premises infrastructure, and administer Microsoft 365 environments for diverse clients.

This fast‑paced role requires strong technical expertise, excellent communication, and the ability to work in a collaborative team to ensure secure, reliable network and endpoint services across customer environments.

Qualifications

• Strong experience administering Microsoft 365 environments (Exchange Online, Entra ID, SharePoint Online, Teams).
• Experience managing endpoint devices with MDM/Intune and associated security.
• Solid understanding of Defender, MFA, Conditional Access and Zero Trust concepts.
• Good networking fundamentals (TCP/IP, DNS, DHCP, VLANs, VPNs) and wireless basics.
• Experience with remote monitoring and management (RMM) and PSA tools is desirable.

Responsibilities

• Administer and maintain Microsoft 365 environments including Exchange Online, Entra ID, SharePoint Online and Teams.
• Manage endpoint devices using Intune and RMM platforms, ensuring compliance, security and lifecycle management.
• Implement and maintain endpoint security solutions, including Defender, encryption and EDR.
• Support and troubleshoot LAN, WAN, VPN, Wi‑Fi and other network infrastructure across client environments.
• Configure, troubleshoot and maintain networking gear from Juniper, Cisco and other vendors.
• Monitor managed infrastructure and respond to alerts and service requests per SLAs.
• Diagnose and resolve complex issues across cloud, endpoint and infra technologies.
• Produce and maintain technical documentation and customer records.
• Collaborate with Managed Services to deliver high-quality service and support.

Skills

Microsoft 365

Intune

PowerShell

Endpoint security

Networking basics

Tools

RMM

PSA

Job description

We are seeking a highly capable and confident IT Engineer to join our Managed Services team. The successful candidate will be responsible for delivering proactive IT support, managing cloud and on-premises infrastructure, administering Microsoft 365 environments, and maintaining secure, reliable network and endpoint services for our clients.

This is a fast-paced, customer-focused role requiring strong technical expertise, excellent communication skills, and the ability to work effectively within a collaborative team environment.

Role & Responsibilities

• Administer, support, and maintain Microsoft 365 environments, including Exchange Online, Microsoft Entra ID (Azure AD), SharePoint Online, Microsoft Teams, and re-lated services.
• Manage endpoint devices using Microsoft Intune and RMM platforms, ensuring compliance, security, and lifecycle management.
• Implement and maintain endpoint security solutions, including Microsoft Defender, antivirus, endpoint detection and response (EDR), encryption, and security policies.
• Support and troubleshoot LAN, WAN, Wi-Fi, VPN and other network infrastructure across customer environments.
• Configure, support and troubleshoot network equipment from vendors including Juniper, Cisco and other leading networking manufacturers.
• Monitor managed infrastructure and respond proactively to alerts, incidents, and service requests in line with agreed SLAs.
• Diagnose and resolve complex technical issues across cloud, endpoint, and infra-structure technologies.
• Perform system maintenance, upgrades, patch management, and security updates.
• Produce and maintain accurate technical documentation and customer records.
• Work closely with colleagues across Managed Services to deliver exceptional cus-tomer service and technical support.
• Participate in project work, migrations, and the implementation of new customer solutions.
• Keep up to date with developments in Microsoft technologies, cybersecurity, networking and managed services.

As part of the role, the successful candidate will have the opportunity to support the sales and solutions teams with technical activities, including:

• Working with the sales team to understand and qualify customer technical requirements.
• Participating in customer discovery meetings and site visits.
• Supporting the creation of technical proposals, solution designs and statements of work.
• Assisting with network and Wi-Fi solution recommendations based on customer requirements.
• Providing technical input into customer presentations and solution discussions.
• Supporting proof-of-concept deployments and technical workshops where required.

Qualifications & Requirements

Required Skills & Experience

• Previous experience working within an IT support, Managed Services Provider (MSP) or similar technical environment.
• Strong administration experience with Microsoft 365, including Exchange Online, Teams, SharePoint Online, Microsoft Entra ID, Intune and PowerShell scripting.
• Experience managing endpoint devices, mobile device management (MDM), and endpoint security.
• Strong understanding of Microsoft Defender, Conditional Access, Multi-Factor Authentication (MFA), and Zero Trust security principles.
• Good fundamental networking knowledge, including TCP/IP, DNS, DHCP, VLANs, routing, switching, VPNs and wireless networking.
• Experience troubleshooting common network, connectivity and printer-related issues.
• Strong troubleshooting and analytical skills across Microsoft 365, endpoint and infrastructure technologies
• Experience using remote monitoring and management (RMM) and professional services automation (PSA) tools is desirable.
• Strong documentation and organisational skills.

Personal Attributes

• Excellent communication and customer service skills.
• Strong team player who thrives in a collaborative and busy Managed Services environment.
• Ability to prioritise workload and manage multiple customer issues simultaneously.
• Proactive approach to problem solving with strong attention to detail.
• Ability to remain calm and effective under pressure.
• Flexible and adaptable approach to changing customer and business requirements
• Positive attitude and willingness to support colleagues when required.
• Professional, dependable, and committed to delivering high-quality service.

Relevant certifications are beneficial but are not essential where the candidate can demonstrate equivalent practical experience.

• Microsoft Certified: Modern Desktop Administrator Associate
• Microsoft 365 Certified: Administrator Expert
• Juniper JNCIA or JNCIS
• CompTIA Network+
• CompTIA Security+
• ITIL Foundation

What We Offer

• Opportunity to work with a wide range of Microsoft, networking, security and infrastructure technologies.
• Opportunity to develop experience in networking and pre-sales activities.
• Ongoing training and professional development.
• Supportive and collaborative team environment.
• Career progression within a growing Managed Services business.
• Exposure to a diverse range of customer environments and technologies.