IT Support Engineer

Asthma + Lung UK; Greater London; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

30 days annual leave + bank holidays (

Health cash plan

Employee assistance programme

Cycle-to-work scheme

Interest-free Travelcard loan

Pension scheme

Job summary

Asthma + Lung UK is seeking an IT Support Engineer to sustain and improve our Microsoft 365 environment and end-user support. You will manage Entra ID, Intune, device compliance, software deployment and IT asset lifecycle while supporting desktop, mobile and AV systems.

You will contribute to Cyber Essentials Plus and NHS DSPT compliance, work with IT partners, and participate in IT upgrade projects. A customer-focused mindset and hands-on troubleshooting are essential.

Qualifications

• At least two years of customer-facing IT support experience.
• Strong knowledge of Windows 11 and Microsoft 365 (Exchange Online, SharePoint, Teams).
• Experience with ITSM tools, supporting laptops, mobile devices, printers and AV equipment.
• Ability to diagnose and resolve hardware faults and performance issues.

Responsibilities

• Provide day-to-day IT support and administration across the organisation.
• Handle onboarding and offboarding, account and licensing management.
• Administer Microsoft Entra ID, Intune and device compliance; manage app deployment.
• Maintain IT asset records, lifecycle of IT equipment and meeting room AV systems.
• Create/update technical documentation and coordinate escalations with IT partners.

Skills

Customer-facing experience

Windows 11 knowledge

Tools

Microsoft 365

Exchange Online

SharePoint

Teams

Microsoft Entra ID

Intune

ITSM tools

Job description

We are recruiting an IT Support Engineer to expand our Technology Team and provide organisation-wide support for our growing Microsoft 365 Estate. We have spent the last few years improving our Microsoft Azure and Entra estate and now are looking to strengthen the end user support.

Asthma + Lung UK stands up for everyone with a lung condition, so they can live their best lives. We provide vital support through our Helpline, offering expert advice on symptoms, medicines and managing lung conditions, while funding groundbreaking research to transform how conditions like asthma and COPD are prevented, diagnosed and treated. With the help of our supporters, we’re driving breathing breakthroughs that revolutionise treatments and save lives.

As IT Support Engineer, you provide day-to-day IT support and administration, including end-user troubleshooting, onboarding and offboarding, account and licensing management, Microsoft Entra ID administration, Intune and device compliance, application deployment, and IT asset management. You will also manage the lifecycle of IT equipment and meeting room AV systems, maintain technical documentation and procedures, work closely with IT partners to coordinate ticket escalations, and support IT projects, upgrades and rollouts. You will contribute to ongoing Cyber Essentials Plus and NHS Data Security and Protection Toolkit (DSPT) compliance, alongside other duties as required by the line manager.

To be successful in this role, you will have at least two years of experience in a customer-facing IT support environment, with strong knowledge of Windows 11 and Microsoft 365, including Exchange Online, SharePoint and Teams. Your experience will include working with ITSM tools, supporting laptops, mobile phones, tablets, printers, AV equipment and other peripherals, as well as diagnosing and resolving hardware faults and performance issues.

As well as a competitive salary, you’ll enjoy a range of benefits including

• 30 days annual leave plus bank holidays (pro-rata for parttimers)
• membership of a health cash plan
• employee assistance programme
• cycle-to-work scheme
• interest-free annual season Travelcard loan
• pension scheme