IT Support Engineer - Microsoft 365 & End-User Tech

Asthma + Lung UK

Greater London

On-site

GBP 28,000 - 36,000

Full time

3 days ago

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Benefits offered by this job

30 days annual leave + bank holidays (

Health cash plan

Employee assistance programme

Cycle-to-work scheme

Interest-free Travelcard loan

Pension scheme

Job summary

Asthma + Lung UK is seeking an IT Support Engineer to sustain and improve our Microsoft 365 environment and end-user support. You will manage Entra ID, Intune, device compliance, software deployment and IT asset lifecycle while supporting desktop, mobile and AV systems.

You will contribute to Cyber Essentials Plus and NHS DSPT compliance, work with IT partners, and participate in IT upgrade projects. A customer-focused mindset and hands-on troubleshooting are essential.

Qualifications

At least two years of customer-facing IT support experience.
Strong knowledge of Windows 11 and Microsoft 365 (Exchange Online, SharePoint, Teams).
Experience with ITSM tools, supporting laptops, mobile devices, printers and AV equipment.
Ability to diagnose and resolve hardware faults and performance issues.

Responsibilities

Provide day-to-day IT support and administration across the organisation.
Handle onboarding and offboarding, account and licensing management.
Administer Microsoft Entra ID, Intune and device compliance; manage app deployment.
Maintain IT asset records, lifecycle of IT equipment and meeting room AV systems.
Create/update technical documentation and coordinate escalations with IT partners.