IT Support Engineer — Keep Teams Connected & Solving Tech

Reassured

Portsmouth

On-site

GBP 28,000 - 40,000

Full time

4 days ago

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Benefits offered by this job

Employee Assistance Programme

Enhanced maternity leave

Medical cash plan

Virtual GP

Enhanced annual leave

Death in service

Free parking

Referral scheme

Annual trips abroad

Job summary

Reassured in Portsmouth is seeking an IT Support Engineer to join our growing IT team. You will provide hands-on support across hardware, software, networks, and business systems, helping colleagues stay productive and connected in a fast-paced environment.

You will manage 1st and 2nd line tickets, set up devices, assist with onboarding, and contribute to IT improvements across multiple office locations. Strong communication and a real buzz for helping users are essential.

Qualifications

Experience supporting users within a Windows environment.
Strong troubleshooting and problem-solving skills.
Excellent communication abilities and the talent to explain technical concepts to non-technical users.

Responsibilities

Provide 1st and 2nd line support across hardware, software, network and user issues.
Manage support tickets, prioritise incidents and ensure timely resolution.
Install, configure and maintain laptops, desktops, mobile devices and business apps.
Troubleshoot hardware, software and network issues remotely and on-site.
Support users across multiple office locations; assist with onboarding and access rights.
Assist with technology rollouts, upgrades and change projects; create user guides.