Hybrid IT Support Engineer — Solve, Learn & Own Tech

eRecruitSmart; Bracknell; On-site; GBP 32,000 - 35,000; Full time

Benefits offered by this job

In‑house training

Free on-site parking

Office engagement events

Pension

Discount

Job summary

eRecruitSmart is seeking an IT Support Engineer to join a growing Bracknell team. You will provide first and second‑line IT support across hardware, software and day‑to‑day IT operations, working with the IT Manager to keep systems running smoothly.

The role covers Windows and macOS support, Microsoft 365 administration, device setup and account provisioning. It offers a busy, hands‑on environment with on‑site parking and one flexible day at home.

Qualifications

• Experience in an IT support environment
• Strong knowledge of Windows OS and macOS
• Experience setting up computers and peripherals
• MS 365 administration including user accounts and licenses
• Ability to troubleshoot logically and methodically
• Excellent verbal and written communication skills
• Good organisational skills and prioritisation

Responsibilities

• Provide first and second-line IT support across hardware, software, connectivity, printing, meeting rooms and mobile devices
• Set up and configure laptops, desktops, phones and other equipment, including Windows enrollment with Intune and Autopilot; support Apple devices via MDM
• Manage joiners/movers/leavers accounts, licences, groups, mailboxes, Teams and MFA
• Provision and manage access to business systems including NetSuite, Shopify and Sigma
• Maintain hardware asset register, warranties and stock of equipment
• Support the 3CX telephony platform and UniFi network; provide first-line network support
• Monitor key data processes and investigate failed, rejected or mismatched records
• Support GDPR requests and user access reviews; promote good security practices
• Create internal documentation and identify process improvements

Skills

IT support

Windows

macOS

Microsoft 365

Problem solving

Communication

Organizational skills

Job description

eRecruitSmart is seeking an IT Support Engineer to join a growing Bracknell team. You will provide first and second‑line IT support across hardware, software and day‑to‑day IT operations, working with the IT Manager to keep systems running smoothly.

The role covers Windows and macOS support, Microsoft 365 administration, device setup and account provisioning. It offers a busy, hands‑on environment with on‑site parking and one flexible day at home.