IT Support Engineer

Reassured; Portsmouth; On-site; GBP 28,000 - 40,000; Full time

Benefits offered by this job

Employee Assistance Programme

Enhanced maternity leave

Medical cash plan

Virtual GP

Enhanced annual leave

Death in service

Free parking

Referral scheme

Annual trips abroad

Job summary

Reassured in Portsmouth is seeking an IT Support Engineer to join our growing IT team. You will provide hands-on support across hardware, software, networks, and business systems, helping colleagues stay productive and connected in a fast-paced environment.

You will manage 1st and 2nd line tickets, set up devices, assist with onboarding, and contribute to IT improvements across multiple office locations. Strong communication and a real buzz for helping users are essential.

Qualifications

• Experience supporting users within a Windows environment.
• Strong troubleshooting and problem-solving skills.
• Excellent communication abilities and the talent to explain technical concepts to non-technical users.

Responsibilities

• Provide 1st and 2nd line support across hardware, software, network and user issues.
• Manage support tickets, prioritise incidents and ensure timely resolution.
• Install, configure and maintain laptops, desktops, mobile devices and business apps.
• Troubleshoot hardware, software and network issues remotely and on-site.
• Support users across multiple office locations; assist with onboarding and access rights.
• Assist with technology rollouts, upgrades and change projects; create user guides.

Skills

Windows support

Troubleshooting

Customer service

Communication skills

Multi-site experience

Tools

Jira

ITIL

Job description

We're looking for a proactive IT Support Engineer to join our growing IT team at Reassured.

This is a great opportunity for someone who enjoys solving technical problems, delivering excellent customer service and working in a fast-paced environment where no two days are the same. You'll play a key role in keeping colleagues connected and productive, providing hands‑on support across hardware, software, networks and business systems.

Working as part of a collaborative IT team, you'll support users across the business, troubleshoot a wide range of technical issues, and help ensure our technology infrastructure runs smoothly with minimal disruption.

What you'll be doing

• Providing 1st and 2nd line support across hardware, software, network and user issues.
• Managing support tickets, prioritising incidents and ensuring timely resolution.
• Installing, configuring and maintaining laptops, desktops, mobile devices and business applications.
• Troubleshooting hardware, software and network issues both remotely and on‑site.
• Supporting users across multiple office locations.
• Setting up new starters, user accounts, permissions and access rights.
• Assisting with technology rollouts, upgrades and business change projects.
• Creating and maintaining support documentation and user guides.
• Escalating complex issues where appropriate and following established support processes.
• Supporting the wider business with day‑to‑day IT requirements and continuous improvement initiatives.

What we're looking for

• Experience supporting users within a Windows environment.
• Strong troubleshooting and problem‑solving skills.
• Good understanding of desktop hardware, operating systems and networks.
• Excellent communication skills and the ability to explain technical concepts to non‑technical users.
• Strong customer service skills and a positive, can‑do attitude.
• Ability to prioritise workload and manage multiple issues at once.
• A genuine interest in technology and a desire to continue learning and developing.

Nice to have

• Experience with Jira or another IT ticketing system.
• Understanding of ITIL principles.
• Relevant IT certifications or qualifications.
• Experience supporting a multi‑site business.

At Reassured, technology plays a key role in supporting our people and customers. You'll be joining a collaborative team where your work has a genuine day‑to‑day impact, helping colleagues across the business stay connected, productive and supported.

Benefits include:

• Employee Assistance Programme
• Enhanced maternity leave
• Medical cash plan
• Virtual GP
• Enhanced annual leave with length of service
• Death in service (3x basic salary)
• Free parking
• Referral scheme (up to £2,400 per referral)
• Incentives including annual trips abroad

If you're passionate about technology, enjoy solving problems and take pride in delivering excellent support, we'd love to hear from you.