Hands-On IT Support Technician — Customer-Focused

Time Appointments; Ipswich; On-site; GBP 23,000 - 32,000; Full time

Job summary

Time Appointments in Ipswich is seeking an enthusiastic IT Support Technician to join a growing client’s team. You will provide 1st/2nd line support across desktops, servers, networking, and Microsoft 365, assisting customers with faults and queries.

Diagnose issues, install and maintain hardware/software, manage user accounts and backups, and coordinate with suppliers. Travel to customer sites as required, delivering strong service desk records and clear communication.

Qualifications

• Experience in an IT support or helpdesk role, preferably in a customer-focused environment.
• Strong knowledge of Windows, Microsoft 365, hardware, software and networking.
• Practical troubleshooting experience with desktops, laptops, servers, printers and network connectivity.
• Understanding of TCP/IP, routers, switches, Wi‑Fi and general network infrastructure.
• Experience with user accounts, permissions, backups and basic system administration.

Responsibilities

• Provide 1st and 2nd line IT support to customers via telephone, email, remote access and on-site.
• Diagnose and resolve issues across desktops, laptops, servers, Microsoft 365, printers and peripherals.
• Install, configure and maintain hardware, software and network equipment, including routers, switches and Wi‑Fi.
• Assist with user accounts, permissions, backups, security and general systems administration.
• Support customer IT installations, upgrades and technical projects through to completion.

Skills

Windows OS

Microsoft 365

Networking

Troubleshooting

Customer service

Tools

Active Directory

Remote desktop tools

Job description

Time Appointments in Ipswich is seeking an enthusiastic IT Support Technician to join a growing client’s team. You will provide 1st/2nd line support across desktops, servers, networking, and Microsoft 365, assisting customers with faults and queries.

Diagnose issues, install and maintain hardware/software, manage user accounts and backups, and coordinate with suppliers. Travel to customer sites as required, delivering strong service desk records and clear communication.