IT Support Engineer (Help Desk)

KHR - Recruitment Specialists; Tonbridge and Malling; On-site; GBP 34,000 - 41,000; Full time

Benefits offered by this job

Immediate start

Job summary

KHR - Recruitment Specialists in West Malling is seeking an IT Support Engineer to join a busy help desk, delivering first and second line support across a mixed desktop environment.

You will troubleshoot hardware and software, configure PCs and peripherals, and assist with Microsoft 365, Intune, and networking tasks in a friendly team. This 2-3 month contract offers an immediate start and competitive hourly rate.

Qualifications

• Previous experience in an IT Support, Service Desk or Help Desk role.
• Strong knowledge of Windows desktop operating systems and Microsoft 365.
• Experience supporting PCs, laptops, printers and mobile devices.
• Good troubleshooting and fault-finding skills across hardware and software.
• Familiarity with Outlook, Exchange Online, Teams and Intune would be highly desirable.

Responsibilities

• Providing first and second line IT support via the help desk.
• Diagnosing and resolving hardware, software and networking issues.
• Logging, prioritising and managing support tickets through to resolution.
• Installing and configuring PCs, laptops, printers, mobile devices and peripherals.
• Supporting Microsoft Windows, Microsoft 365, Outlook, Teams and Intune environments.
• Providing remote support to end users.
• Assisting with desktop builds, imaging and device deployments.
• Supporting basic networking, server administration and security tasks where required.
• Maintaining IT assets, documentation and inventory records.
• Delivering excellent customer service while working to agreed service levels.

Skills

Windows OS

Microsoft 365

Help Desk

Troubleshooting

Tools

Intune

Outlook

Teams

Exchange Online

Job description

IT Support Engineer (Help Desk)

Location: West Malling

Rate: £25.00 - £30.00 per hour (depending on experience)

Duration: 2-3 Month Temporary Contract

Hours: 37 hours per week, Monday to Friday (shift rota between 8:00 am - 5:00 pm)

Are you an experienced IT Support Engineer looking for your next contract opportunity? We're recruiting for a hands-on Help Desk professional to join a busy IT team, providing first and second line technical support across a varied desktop environment.

This is an excellent opportunity for someone who enjoys troubleshooting, working directly with users, and getting involved in a broad range of desktop support, hardware deployment and Microsoft technologies.

What you'll be doing

• Providing first and second line IT support via the help desk.
• Diagnosing and resolving hardware, software and networking issues.
• Logging, prioritising and managing support tickets through to resolution.
• Installing and configuring PCs, laptops, printers, mobile devices and peripherals.
• Supporting Microsoft Windows, Microsoft 365, Outlook, Teams and Intune environments.
• Providing remote support to end users.
• Assisting with desktop builds, imaging and device deployments.
• Supporting basic networking, server administration and security tasks where required.
• Maintaining IT assets, documentation and inventory records.
• Delivering excellent customer service while working to agreed service levels.

What we're looking for

• Previous experience in an IT Support, Service Desk or Help Desk role.
• Strong knowledge of Windows desktop operating systems and Microsoft 365.
• Experience supporting PCs, laptops, printers and mobile devices.
• Good troubleshooting and fault-finding skills across hardware and software.
• Familiarity with Outlook, Exchange Online, Teams and Intune would be highly desirable.
• An understanding of networking fundamentals (TCP/IP) and basic server environments is advantageous.
• Excellent communication skills with a customer-focused approach.
• Ability to prioritise workload and work effectively both independently and as part of a team.
• Comfortable with hands-on hardware installations and equipment deployment.

What's on offer?

• Competitive hourly rate of £25.00-£30.00 per hour, depending on experience.
• Immediate start available.
• Interesting and varied technical support environment.
• Friendly and supportive IT team.
• A great opportunity to gain experience within a well-established organisation.