IT Support Engineer – Help Desk, Windows & 365 Pro

KHR - Recruitment Specialists; Tonbridge and Malling; On-site; GBP 34,000 - 41,000; Full time

Benefits offered by this job

Immediate start

Job summary

KHR - Recruitment Specialists in West Malling is seeking an IT Support Engineer to join a busy help desk, delivering first and second line support across a mixed desktop environment.

You will troubleshoot hardware and software, configure PCs and peripherals, and assist with Microsoft 365, Intune, and networking tasks in a friendly team. This 2-3 month contract offers an immediate start and competitive hourly rate.

Qualifications

• Previous experience in an IT Support, Service Desk or Help Desk role.
• Strong knowledge of Windows desktop operating systems and Microsoft 365.
• Experience supporting PCs, laptops, printers and mobile devices.
• Good troubleshooting and fault-finding skills across hardware and software.
• Familiarity with Outlook, Exchange Online, Teams and Intune would be highly desirable.

Responsibilities

• Providing first and second line IT support via the help desk.
• Diagnosing and resolving hardware, software and networking issues.
• Logging, prioritising and managing support tickets through to resolution.
• Installing and configuring PCs, laptops, printers, mobile devices and peripherals.
• Supporting Microsoft Windows, Microsoft 365, Outlook, Teams and Intune environments.
• Providing remote support to end users.
• Assisting with desktop builds, imaging and device deployments.
• Supporting basic networking, server administration and security tasks where required.
• Maintaining IT assets, documentation and inventory records.
• Delivering excellent customer service while working to agreed service levels.

Skills

Windows OS

Microsoft 365

Help Desk

Troubleshooting

Tools

Intune

Outlook

Teams

Exchange Online

Job description

KHR - Recruitment Specialists in West Malling is seeking an IT Support Engineer to join a busy help desk, delivering first and second line support across a mixed desktop environment.

You will troubleshoot hardware and software, configure PCs and peripherals, and assist with Microsoft 365, Intune, and networking tasks in a friendly team. This 2-3 month contract offers an immediate start and competitive hourly rate.