IT Support Engineer

Experis - ManpowerGroup; City of Westminster; On-site; GBP 24,000 - 42,000; Full time

Job summary

Experis - ManpowerGroup is seeking an IT Support Engineer to join their onsite IT team in Paddington, London on an initial three-month PAYE contract. You’ll deliver high-quality 1st and 2nd line support, support Windows 10/11, macOS, AD, M365, Exchange Online, Teams, SharePoint and AV equipment, and you’ll manage user devices and onboarding.

The role requires hands-on customer-facing support in a fast-paced enterprise setting and onsite presence.

Qualifications

• Experience in an enterprise IT support environment with deskside and remote support.
• Knowledge of Microsoft 365, Active Directory and Exchange Online.
• Experience with Windows 10/11 and macOS devices.

Responsibilities

• Provide onsite 1st and 2nd line IT support.
• Troubleshoot hardware, software and networking issues.
• Administer Active Directory and Microsoft 365.
• Support Exchange Online, Teams, SharePoint and Outlook.
• Build, deploy and configure laptops and desktops.
• Support Microsoft Intune or other MDM solutions.
• Manage new starter setups and leaver equipment collection.
• Support meeting room technology, AV equipment and video conferencing systems.
• Provide printer, mobile device and peripheral support.
• Maintain accurate asset records.
• Work with third-party suppliers and internal infrastructure teams.
• Deliver excellent customer service within SLA.

Skills

1st and 2nd line IT support

Microsoft 365

Active Directory

Exchange Online

Windows 10/11

macOS

Microsoft Intune or MDM

Laptop imaging & deployments

Mobile device support

Meeting room/AV support

Printer support

Basic networking

ITIL service desk

Tools

Microsoft Intune

Job description

IT Support Engineer

Location: Paddington, London (Onsite)
Contract: 3 Months (PAYE)
Start Date: ASAP

We're working with a global organisation looking for an experienced IT Support Engineer to join their onsite IT team on an initial three-month contract.

This is an excellent opportunity for someone who enjoys hands-on technical support, thrives in a customer-facing environment and has strong experience supporting Microsoft technologies across a modern enterprise estate.

The Role

You’ll be responsible for delivering high-quality 1st and 2nd line IT support, ensuring end users receive a first-class service while maintaining business-critical systems and devices.

Responsibilities include:

• Providing onsite 1st and 2nd line technical support.
• Troubleshooting hardware, software and networking issues.
• Supporting Windows 10/11 and macOS devices.
• Administering Active Directory and Microsoft 365.
• Supporting Exchange Online, Teams, SharePoint and Outlook.
• Building, deploying and configuring laptops and desktops.
• Supporting Microsoft Intune and mobile device management.
• Managing new starter setups and leaver equipment collection.
• Supporting meeting room technology, AV equipment and video conferencing systems.
• Providing printer, mobile device and peripheral support.
• Maintaining accurate asset records.
• Working closely with third-party suppliers and internal infrastructure teams.
• Delivering excellent customer service while working within SLA-driven environments.

About You

You’ll have previous experience working within an enterprise IT support environment and be confident providing both deskside and remote support.

You’ll ideally have experience with:

• 1st and 2nd line IT support.
• Microsoft 365.
• Active Directory.
• Exchange Online.
• Windows 10/11.
• macOS.
• Microsoft Intune or other MDM solutions.
• Laptop imaging and deployments.
• Hardware IMAC activities.
• Mobile device support (iOS & Android).
• Meeting room and AV support.
• Printer support.
• Basic networking (DNS, DHCP, TCP/IP).
• ITIL-based service desk environments.

We're Looking For Someone Who Is

• Customer-focused with excellent communication skills.
• Calm under pressure and able to prioritise effectively.
• Comfortable supporting VIP users.
• Proactive, organised and solutions-driven.
• Equally confident working independently or within a collaborative team.
• Passionate about delivering an exceptional end-user experience.

If you’re an experienced IT Support Engineer looking for your next contract within a fast-paced enterprise environment, we’d love to hear from you.

If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.