IT Support Engineer

KHR - Recruitment Specialists; West Malling; On-site; GBP 34,000 - 41,000; Full time

Job summary

KHR - Recruitment Specialists in West Malling seeks an IT Support Engineer (Help Desk) for a hands-on, 2-3 month temporary contract. The role covers first and second line support, hardware and software troubleshooting, and remote assistance.

You'll work 37 hours per week, Monday to Friday, on a day shift between 8:00 am and 5:00 pm. Competitive hourly rate £25-£30 depending on experience; immediate start.

Qualifications

• Previous experience in an IT Support, Service Desk, or Help Desk role.
• Strong knowledge of Windows desktop operating systems and Microsoft 365.
• Experience supporting PCs, laptops, printers, and mobile devices.
• Good troubleshooting and fault-finding skills across hardware and software.
• Familiarity with Outlook, Exchange Online, Teams, and Intune is highly desirable.
• Understanding of networking fundamentals such as TCP/IP and basic server environments.
• Excellent communication and customer-focused approach.
• Ability to prioritise workload and work independently or in a team.
• Hands-on hardware installations and equipment deployment.

Responsibilities

• Provide first and second line IT support via the help desk.
• Diagnose and resolve hardware, software, and networking issues.
• Log, prioritise, and manage support tickets through to resolution.
• Install and configure PCs, laptops, printers, mobile devices, and peripherals.
• Support Microsoft Windows, Microsoft 365, Outlook, Teams, and Intune environments.
• Provide remote support to end users.
• Assist with desktop builds, imaging, and device deployments.
• Support basic networking, server administration, and security tasks where required.
• Maintain IT assets, documentation, and inventory records.
• Deliver excellent customer service while working to agreed service levels.

Skills

IT Support

Windows OS

Microsoft 365

Troubleshooting

Customer Service

Communication

Teamwork

Hardware deployment

Tools

Outlook

Exchange Online

Teams

Intune

Job description

Salary: £? - ? per year

Requirements:

• Previous experience in an IT Support, Service Desk, or Help Desk role.
• Strong knowledge of Windows desktop operating systems and Microsoft 365.
• Experience supporting PCs, laptops, printers, and mobile devices.
• Good troubleshooting and fault-finding skills across hardware and software.
• Familiarity with Outlook, Exchange Online, Teams, and Intune is highly desirable.
• An understanding of networking fundamentals such as TCP/IP and basic server environments is advantageous.
• Excellent communication skills with a customer-focused approach.
• Ability to prioritise workload and work effectively both independently and as part of a team.
• Comfortable with hands‑on hardware installations and equipment deployment.

Responsibilities:

• Provide first and second line IT support via the help desk.
• Diagnose and resolve hardware, software, and networking issues.
• Log, prioritise, and manage support tickets through to resolution.
• Install and configure PCs, laptops, printers, mobile devices, and peripherals.
• Support Microsoft Windows, Microsoft 365, Outlook, Teams, and Intune environments.
• Provide remote support to end users.
• Assist with desktop builds, imaging, and device deployments.
• Support basic networking, server administration, and security tasks where required.
• Maintain IT assets, documentation, and inventory records.
• Deliver excellent customer service while working to agreed service levels.

Technologies:

• Hardware
• Support
• Microsoft 365
• Mobile
• Security
• TCP/IP
• Windows
• Office 365

More:

We are recruiting for an IT Support Engineer (Help Desk) to join our busy IT team in West Malling on a 2-3 month temporary contract. This is a hands‑on role working 37 hours per week, Monday to Friday, on a shift rota between 8:00 am and 5:00 pm. We offer a competitive hourly rate of £25.00 to £30.00 depending on experience, an immediate start, and the chance to gain experience in a varied technical support environment with a friendly and supportive IT team within a well‑established organisation.

last updated 33 week of 2026