IT Helpdesk and Field Engineer

Placr Recruitment; Shoreham-by-Sea; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Generous holiday allowance

Company EV with personal use options

Paid overtime or TOIL

Birthday day off

Long service holiday rewards

Quarterly bonus scheme

Ongoing training and development

Job summary

Placr Recruitment is recruiting for an IT Field & Helpdesk Engineer based in West Sussex with regular travel to client sites across the Southeast. You will join a busy support team delivering a mix of helpdesk, onsite, installations and project work.

Key responsibilities include 1st/2nd line support, remote and onsite assistance, and Windows/Microsoft 365 administration, with a focus on delivering excellent customer service.

Qualifications

• Previous IT support or MSP experience.
• Strong 1st and 2nd line support experience.
• Knowledge of Windows 10/11 and Microsoft 365.
• Basic networking knowledge: routers, DNS, firewalls.
• Excellent communication and customer service skills.
• Full UK driving licence.

Responsibilities

• Provide 1st and 2nd line IT support to end users.
• Support clients remotely and onsite.
• Install and configure desktops and laptops and related hardware.
• Assist with Windows Server support and administration.
• Manage and update support tickets accurately.
• Troubleshoot faults and technical issues.
• Configure networking devices and security settings.
• Collaborate with helpdesk and field team, deliver strong customer service.

Skills

1st line support

2nd line support

Windows 10/11

Microsoft 365

Networking basics

Customer service

Troubleshooting

Ticketing

Driving licence

Tools

Datto

Kaseya

IT Glue

Autotask

Job description

IT Field & Helpdesk Engineer

Salary: Competitive, dependent on experience

Benefits

• Generous holiday allowance
• Company EV with personal use options
• Paid overtime or time off in lieu
• Birthday day off
• Long service holiday rewards
• Quarterly bonus scheme following probation
• ongoing training and development

Placr Recruitment is currently recruiting for an IT Field & Helpdesk Engineer on behalf of our client, a well-established and growing IT support business based in West Sussex.

About the Role

This is a fantastic opportunity for an experienced and customer-focused IT Engineer to join a busy support team working with a wide variety of SME clients across the Southeast.

The role will be based from the company's Lancing office, however regular travel to client sites will form part of the role. No two days will be the same, with a mix of helpdesk support, onsite support, installations and project work.

Key Responsibilities

• Providing 1st and 2nd line IT support to end users
• Supporting clients both remotely and onsite
• Installing and configuring desktops, laptops and associated IT hardware
• Supporting Microsoft Windows and Microsoft 365 environments
• Assisting with Windows Server support and administration
• Managing and updating support tickets accurately
• Diagnosing faults and troubleshooting technical issues
• Supporting firewall, router, DNS and networking configurations
• Working closely with the wider helpdesk and field engineering team
• Delivering excellent customer service both in person and over the phone

Skills & Experience Required

• Previous experience within an IT support or MSP environment
• Strong 1st and 2nd line support experience
• Good knowledge of Microsoft Windows 10/11 and Microsoft 365
• Basic networking knowledge including routers, DNS and firewall configurations
• Excellent communication and customer service skills
• Ability to prioritise workloads and work under pressure
• Strong troubleshooting and problem-solving skills
• Good attention to detail and ticket documentation
• Full UK driving licence

Desirable Experience

• Previous MSP experience
• Exposure to Windows Server environments
• Experience with Datto, Kaseya, IT Glue or Autotask
• Knowledge of security products such as Trend or BitDefender
• Microsoft certifications or willingness to train further

Additional Information

Due to the nature of the role, candidates should ideally live within a reasonable commuting distance of Worthing West Sussex.

This is an excellent opportunity to join a supportive and growing business with a strong team culture and long-term progression opportunities.