IT Support Technician

Pure Resourcing Solutions Limited; Norwich; On-site; GBP 21,000 - 26,000; Full time

Job summary

Pure Resourcing Solutions Limited in Norwich is seeking an IT Support Engineer (1st/2nd Line) for a temporary assignment. You will provide hands-on support in a fully Microsoft environment, with emphasis on 1st line triage and some 2nd line troubleshooting, in a modern cloud-based setup.

The role requires strong knowledge of Windows 10/11, Microsoft 365, Azure AD and Intune, excellent communication, and the ability to work on-site for the contract duration.

Qualifications

• Proven IT support or service desk experience, preferably 1st/2nd line.
• Strong knowledge of Windows 10/11, Microsoft 365, Azure AD and Intune.
• Ability to work on-site in Norwich for the full contract duration.
• Immediate availability or short notice preferred.

Responsibilities

• Provide 1st line support to end users via phone, email and ticketing system.
• Escalate and troubleshoot 2nd line issues as required.
• Manage user accounts and devices using Azure AD and Intune.
• Build, configure and deploy laptops/desktops, including imaging and app installs.
• Support Microsoft 365 apps (Outlook, Teams, SharePoint, OneDrive).
• Assist with device enrolment and compliance policies via Intune.
• Troubleshoot hardware, software and network connectivity issues.
• Maintain accurate records of incidents in the service desk system.
• Support onboarding/offboarding processes for staff.

Skills

IT support experience

Strong communication

On-site work

Tools

Azure Active Directory

Microsoft Intune

Microsoft 365

Windows 10/11

Job description

IT Support Engineer (1st/2nd Line) – Temporary

Location: Norwich (fully on site)

Contract: Temporary, minimum 3 months with potential to extend

Rate: Competitive, dependent on experience

About the role

We're recruiting on behalf of our client for an IT Support Engineer to join their team in Norwich on a temporary basis. This is a hands on role covering mainly 1st line support with some 2nd line responsibilities, working across a fully Microsoft environment including Azure and Intune.

This is a great opportunity for someone who enjoys varied day to day support work and wants to build on their experience in a modern, cloud based Microsoft environment.

Key responsibilities

• Provide 1st line support to end users, logging, triaging and resolving incidents and service requests via phone, email and ticketing system
• Escalate and work on 2nd line issues where required, including more complex troubleshooting
• Manage user accounts, permissions and devices using Azure Active Directory and Microsoft Intune
• Build, configure and deploy laptops and desktops, including imaging and application installs
• Support Microsoft 365 applications, including Outlook, Teams, SharePoint and OneDrive
• Assist with device enrolment, compliance policies and mobile device management through Intune
• Troubleshoot hardware, software and network connectivity issues
• Maintain accurate records of incidents, requests and resolutions within the service desk system
• Support onboarding and offboarding processes for staff, including account and device setup
• Contribute to documentation of processes and known issues for the wider IT team

What we're looking for

• Proven experience in an IT support or service desk role, ideally covering both 1st and 2nd line
• Solid working knowledge of the Microsoft stack, including Windows 10/11, Microsoft 365, Azure AD and Intune
• Experience supporting and troubleshooting hardware, software and basic networking issues
• Good understanding of user account administration and device management in a Microsoft environment
• Strong communication skills, with the ability to explain technical issues clearly to non technical users
• A methodical, organised approach with good attention to detail
• Able to work on site in Norwich for the full duration of the contract
• Immediately available or on short notice is preferred, given the temporary nature of the role

Why apply

This is a temporary assignment offering an immediate start for the right candidate, with the possibility of extension beyond the initial 3 month term depending on business needs. It's a good opportunity to gain further exposure to Azure and Intune within a live, on site support environment.