IT Support Engineer – First Line, Windows & Networking

BAFTA; Greater London; On-site; GBP 30,000 - 38,000; Full time

Benefits offered by this job

Holiday 29 days + bank holidays

Health cash-back plan

Group Income Protection

Life assurance - 4x annual salary

Employee Assistance Programme

Cycle to Work Scheme

Season ticket loan

Access to BAFTA events

Job summary

BAFTA is seeking a first line IT support analyst to assist staff, board and committees, diagnosing and resolving hardware, software and account issues to keep everyone productive. You will escalate where needed and support the IT Manager in maintaining BAFTA's onsite infrastructure, delivering high levels of customer service and security.

The role requires strong customer service, problem-solving and analytical thinking, with experience in Windows environments, Microsoft 365 and basic

Qualifications

• Experience with Windows 10/11 operating systems.
• Knowledge of Windows Server roles and AD, DNS/DHCP, and group policy.
• Microsoft 365 Administration including Entra, Intune, Exchange.
• Networking with routers, switches, firewalls and access points.

Responsibilities

• Provide first line IT support to BAFTA staff, boards and committees.
• Diagnose and resolve hardware, software and account issues; escalate where needed.
• Support the IT Manager in maintaining BAFTA's onsite infrastructure.
• Maintain a high standard of customer service throughout all interactions.

Skills

Windows 10/11

Windows Server

Microsoft 365 Administration

Networking

Active Directory

Terminal Servers

Hyper-V virtualization

VoIP & Hosted PBX

Customer service

Analytical thinking

Critical thinking

Job description

BAFTA is seeking a first line IT support analyst to assist staff, board and committees, diagnosing and resolving hardware, software and account issues to keep everyone productive. You will escalate where needed and support the IT Manager in maintaining BAFTA's onsite infrastructure, delivering high levels of customer service and security.

The role requires strong customer service, problem-solving and analytical thinking, with experience in Windows environments, Microsoft 365 and basic