First Line IT Engineer

BAFTA; Greater London; On-site; GBP 30,000 - 38,000; Full time

Benefits offered by this job

Holiday 29 days + bank holidays

Health cash-back plan

Group Income Protection

Life assurance - 4x annual salary

Employee Assistance Programme

Cycle to Work Scheme

Season ticket loan

Access to BAFTA events

Job summary

BAFTA is seeking a first line IT support analyst to assist staff, board and committees, diagnosing and resolving hardware, software and account issues to keep everyone productive. You will escalate where needed and support the IT Manager in maintaining BAFTA's onsite infrastructure, delivering high levels of customer service and security.

The role requires strong customer service, problem-solving and analytical thinking, with experience in Windows environments, Microsoft 365 and basic

Qualifications

• Experience with Windows 10/11 operating systems.
• Knowledge of Windows Server roles and AD, DNS/DHCP, and group policy.
• Microsoft 365 Administration including Entra, Intune, Exchange.
• Networking with routers, switches, firewalls and access points.

Responsibilities

• Provide first line IT support to BAFTA staff, boards and committees.
• Diagnose and resolve hardware, software and account issues; escalate where needed.
• Support the IT Manager in maintaining BAFTA's onsite infrastructure.
• Maintain a high standard of customer service throughout all interactions.

Skills

Windows 10/11

Windows Server

Microsoft 365 Administration

Networking

Active Directory

Terminal Servers

Hyper-V virtualization

VoIP & Hosted PBX

Customer service

Analytical thinking

Critical thinking

Job description

To provide first line IT support to BAFTA staff, board and committee members, so they can work effectively and securely. The role diagnoses and resolves hardware, software and account issues, escalates where needed, and supports the IT Manager in maintaining BAFTA’s onsite infrastructure. Throughout, it maintains a high standard of customer service.

How BAFTAwill give you the red carpet experience

• Holiday - 29 days a year plus bank holidays
• Employee health cash-back plan
• Group Income Protection (GIP)
• Life assurance - four times your annual basic salary
• Employee Assistance Programme - 24/7 confidential access to expert services including counselling, wellbeing, and independent legal and financial advice
• Cycle 2 Work Scheme & season ticket loan
• Access to cinemas throughout the UK and to BAFTA events

Who you are

• Proven experience with, or the ability to demonstrate an understanding of the following key technologies and principals:
  • Windows 10/11 operating systems
  • Windows Server and server roles
  • Microsoft 365 Administration – Entra, Intune, Exchange etc.
  • Networking principals and experience with hardware such as Routers, Switches, Firewalls and Access Points
  • Active Directory, Group Policy, Permission Structures, DHCP, DNS and additional server roles
  • Terminal Servers (MSTSC)
  • Virtualisation (ideally Hyper-V)
  • VoIP and Hosted PBX solutions
• High level customer service skills
• Analytical and problem-solving skills
• Critical thinking skills

If these describe you, then we'd love to hear from you!

Who we are

BAFTA is a world-famous independent arts charity. Supporting careers, driving progressive industry culture, celebrating excellence and inspiring the future of film, games and TV is what we do.

Uniquely positioned to support three core pillars of the screen industries – Film, Games, TV - we empower and advocate for creative talent at all stages of their careers. The only arts charity convening 14000 extraordinary global members to create a thriving community of professionals. We are proud to champion talent, help lay the foundations for industry change and recognise exceptional storytelling.

About Us:

ABOUT BAFTA

BAFTA isa leading arts charity focused on championing creativity, opportunity and social change for all through the transformative power of film, games and television.

BAFTA’s Purpose:

Enrich the cultural landscape. Level the playing field. Be progressive. Inspire and celebrate.

BAFTA’s Mission:

We champion practitioners in film, games and television, regardless of background and life experience. We provide community for our members and strive for progressive industry and cultural practices. We recognise exceptional storytelling through our awards.

BAFTA’s Vision:

People from all backgrounds will have opportunity to thrive in the screen industries, bringing rich, more diverse stories for us to celebrate.

DIVERSITY MONITORING

Our aim is for our staff/volunteers to be a diverse mix of talented people who want to come and do their best work. BAFTA is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome candidates from all backgrounds who want to join BAFTA and do their best work. Our culture at work is inclusive and we celebrate diversity in all its forms. Please take the time to fill out our Diversity Monitoring Survey . All the information you provide will be anonymous and is not considered with your application.

We actively encourage all applicants to share with us how you might perform best throughout our recruitment process, as such should you wish for us to adjust the process in order for you to shine please get in touch: [e-mail] .

The closing date for this role is 11.59pm on Wednesday, 25 November 2026. We encourage you to apply as early as possible, as we reserve the right to close this vacancy before the deadline should we receive a high volume of applications.