IT Service Desk Analyst - First Line Support

Tamfol; Halesowen; Hybrid; GBP 20,000 - 28,000; Full time

Benefits offered by this job

Company pension

Cycle to work scheme

Free parking

On-site parking

Private medical insurance

Sick pay

Job summary

EBC Group in Halesowen is seeking a 1st Line Service Desk Analyst to join our growing IT support team. You will be the first point of contact for customers, log incidents, and diagnose a range of faults while delivering professional service.

The ideal candidate is Tech‑minded, a clear communicator via phone and email, with a methodical approach to troubleshooting and a team player attitude. Knowledge of Windows Server, Active Directory and Office 365 is advantageous.

Qualifications

• Knowledge of / interest in technology.
• Be a clear communicator via email and telephone.
• A methodical approach to troubleshooting issues.
• Be a team player.

Responsibilities

• Providing telephony support to customer base.
• Logging incidents via ITSM System.
• Prioritising & Categorising tickets based on impact and urgency.
• Concentrate on first time fix resolutions prior to escalation within agreed timescales.
• Providing professional customer service.
• Contributing to continual service improvement.

Skills

Tech enthusiasm

Clear communicator

Troubleshooting

Team player

Tools

Windows Server

Active Directory

Office 365

Remote Desktop

Windows OS

Job description

EBC Group in Halesowen is seeking a 1st Line Service Desk Analyst to join our growing IT support team. You will be the first point of contact for customers, log incidents, and diagnose a range of faults while delivering professional service.

The ideal candidate is Tech‑minded, a clear communicator via phone and email, with a methodical approach to troubleshooting and a team player attitude. Knowledge of Windows Server, Active Directory and Office 365 is advantageous.