IT Support Engineer

Ravago; Manchester; Hybrid; GBP 35,000 - 40,000; Full time

Job summary

A leading IT services provider in the UK seeks an experienced IT Support Engineer to deliver technical support across multiple locations. This full-time role involves diagnosing issues, maintaining systems, and ensuring excellent service to internal clients. Candidates should possess strong problem-solving skills, knowledge of Windows and Mac OS, and a valid UK driving licence. Ravago offers a competitive salary between £35,000 and £40,000, along with comprehensive benefits and career advancement opportunities.

Benefits

Company car allowance

Comprehensive health and wellness benefits

Continuous learning and development opportunities

Qualifications

• Professional experience in IT support or a related field.
• Strong knowledge of Windows and Mac operating systems.
• Experience with network troubleshooting and configuration.
• Valid UK driving licence and willingness to travel to various locations.

Responsibilities

• Provide on‑site and remote technical support to staff across various UK locations.
• Diagnose and resolve hardware, software, and network issues efficiently.
• Install, configure, and maintain IT equipment and software applications.
• Document and track issues, resolutions, and service requests using our ticketing system.

Skills

Problem-solving skills

Technical support experience

Communication skills

Time management

Education

Relevant IT certifications (e.g., CompTIA A+, Network+)

Job description

Job Description

Join Ravago as an IT Support Engineer in a dynamic field‑based role covering multiple locations across the UK. As an integral part of our IT team, you will provide exceptional technical support to ensure seamless IT operations across our sites. You will be responsible for diagnosing and resolving technical issues, maintaining hardware and software systems, and delivering excellent customer service to our internal clients.

• Provide on‑site and remote technical support to staff across various UK locations.
• Diagnose and resolve hardware, software, and network issues efficiently.
• Install, configure, and maintain IT equipment and software applications.
• Collaborate with the IT team to implement new technologies and improvements.
• Document and track issues, resolutions, and service requests using our ticketing system.
• Conduct regular system and network performance checks and updates.
• Ensure compliance with company IT policies and security protocols.

Required Profile

We are seeking an experienced IT professional who is proactive, detail‑oriented, and possesses strong problem‑solving skills. The ideal candidate will have a proven track record in IT support and the ability to work independently in a field‑based role.

• Professional experience in IT support or a related field.
• Strong knowledge of Windows and Mac operating systems.
• Experience with network troubleshooting and configuration.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks and prioritize effectively.
• Valid UK driving licence and willingness to travel to various locations.
• Relevant IT certifications (e.g., CompTIA A+, Network+) are a plus.

Offer

Ravago offers a competitive salary and a comprehensive benefits package to support your professional growth and well‑being. Join our team and enjoy:

• Salary between 35,000 and 40,000 GBP per year.
• Full‑time, permanent appointment with opportunities for career advancement.
• Comprehensive health and wellness benefits.
• Company car allowance for field‑based work.
• Continuous learning and development opportunities.
• Supportive and collaborative work environment.