IT Support Engineer — Customer‑Focused, Cloud & AD

Pneuma Group; Tees Valley; On-site; GBP 30,000 - 45,000; Full time

Job summary

A dynamic IT services company is looking for an IT Support Engineer to provide technical support and contribute to service improvement. This role combines first and second-line support duties and systems administration for both internal users and SME clients. Ideal candidates will have experience in technical support, strong communication skills, and the ability to solve problems effectively. Competitive salary and comprehensive benefits package offered, creating a supportive working environment for staff.

Benefits

Healthcare Cash Plan

Tech Purchase Scheme

Cycle to Work Scheme

Income Protection

Critical Illness & Life Insurance

Virtual GP Service

Employee Assistance Programme (EAP)

Discounts & Cashback Platform

Birthday Day Off

Qualifications

• Experience in first-/second-line support within an SME or managed services environment.
• Strong understanding of technical issues and solutions in IT support.
• Ability to communicate effectively with non-technical users.

Responsibilities

• Deliver first- and second-line IT support for hardware and software.
• Diagnose and resolve technical incidents; perform root-cause analysis.
• Manage and maintain Windows/Linux servers and user devices.

Skills

Technical support experience

Windows desktop/server environments

Microsoft Office 365

Active Directory/Azure AD

Networking fundamentals

Communication skills

Education

Relevant industry certifications (e.g. CompTIA A+/Network+)

Job description

A dynamic IT services company is looking for an IT Support Engineer to provide technical support and contribute to service improvement. This role combines first and second-line support duties and systems administration for both internal users and SME clients. Ideal candidates will have experience in technical support, strong communication skills, and the ability to solve problems effectively. Competitive salary and comprehensive benefits package offered, creating a supportive working environment for staff.