IT Support Engineer – 1st/2nd Line, Global Team (Ashford)

Interpersonnel UK Limited; Ashford; On-site; GBP 39,000; Full time

Job summary

A leading recruitment agency is seeking an IT Support Engineer for their client based in Ashford, UK. The role involves providing first-line and second-line support, troubleshooting IT issues, and collaborating with an international team. The ideal candidate has strong IT skills, particularly with Microsoft systems, and excellent communication abilities. They should be able to work independently and have a customer-first mindset. Competitive remuneration and professional development opportunities are offered.

Benefits

Flexible work arrangements

Professional development opportunities

Qualifications

• Experience in both hardware and software support, including networking.
• Willingness to participate in stand-by duty and travel occasionally.
• Ability to deliver high-quality service under pressure.

Responsibilities

• Resolve incident and change request tickets.
• Analyze recurring incidents and propose improvements.
• Document all actions and maintain communication with stakeholders.

Skills

Broad IT knowledge

Experience with Microsoft operating systems

Strong communication skills in English

Problem-solving skills

Experience with service desk methodology

Tools

Active Directory

SCCM

O365

Office 365

Label printers

Job description

A leading recruitment agency is seeking an IT Support Engineer for their client based in Ashford, UK. The role involves providing first-line and second-line support, troubleshooting IT issues, and collaborating with an international team. The ideal candidate has strong IT skills, particularly with Microsoft systems, and excellent communication abilities. They should be able to work independently and have a customer-first mindset. Competitive remuneration and professional development opportunities are offered.