IT Support Engineer

Rise Technical Recruitment Limited; West Midlands; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading defense manufacturer in England is seeking an experienced IT Support Engineer to enhance IT systems and ensure robust security and user experience. The position requires strong knowledge in Windows environments, Microsoft 365, and networking, along with critical cyber security skills. In this role, you will maintain core IT systems and administer business applications, making significant contributions to technology improvements. The opportunity offers competitive compensation within the £30,000 - £35,000 range, and a stable work environment for IT professionals.

Benefits

Additional Training

Progression

Benefits

Qualifications

• Several years of experience in IT Support, particularly in a manufacturing or secure environment.
• Strong knowledge of Windows environments and Microsoft 365.
• Ability to obtain BPSS and SC clearance.

Responsibilities

• Oversee day-to-day IT operations and support users across all departments.
• Administer key business systems ensuring smooth updates and changes.
• Contribute to cyber security and support ongoing Cyber Essentials Plus accreditations.

Skills

Windows environments

Microsoft 365

Networking fundamentals

Cyber security best practices

Tools

Infor ERP

Job description

IT Support Engineer
Halesowen - On-site
£30,000 - £35,000 + Additional Training + Progression + Benefits

Excellent opportunity for an experienced IT Support Engineer to join a growing defence‑focused manufacturer, taking ownership of onsite IT systems and playing a key role in improving technology, security and user experience across the business.

This company design and manufacture specialist products for defence customers and other highly regulated industries. As they continue to grow, they are investing in their IT estate, cyber security posture and core business systems, creating a varied and impactful role for an experienced IT professional.

In this role you will oversee day‑to‑day IT operations, support users across all departments and drive improvements to systems, processes and security. You'll work across hardware, software, networks, Microsoft 365/SharePoint, ERP and other business‑critical applications, as well as supporting ongoing Cyber Essentials Plus accreditations and cyber awareness.

The ideal candidate will have several years' experience in IT Support, with strong knowledge of Windows environments, Microsoft 365, networking fundamentals and cyber security best practice. You'll be comfortable working autonomously, liaising with third parties and supporting a mix of office and shopfloor users in a manufacturing or secure environment. The ability to obtain BPSS and SC clearance is essential.

This is a fantastic opportunity to join a stable, growing organisation in a highly varied role where you'll have genuine influence over systems, security and how technology supports the wider business.

The Role:

• Maintain and support core IT systems (endpoints, servers, Microsoft 365/SharePoint, business apps and assets).
• Provide hands‑on user support across all departments, working with third parties where needed.
• Administer key business systems (time & attendance, Infor ERP), ensuring smooth updates and changes.
• Contribute to cyber security, mobile device management and employee security awareness.

The Person:

• Experienced IT Support professional with Windows, Microsoft 365, hardware and basic networking skills.
• Solid understanding of cyber security best practice and able to obtain BPSS and SC clearance.
• Highly organised, able to work independently, prioritise workload and liaise with third parties.
• Strong communicator, confident supporting users at all levels in a manufacturing/secure environment.

Reference Number: BBBH266481

To apply for this role or to be considered for further roles, please click "Apply Now" or contact Tommy Williams at Rise Technical Recruitment.

Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles.

The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.