IT Support Engineer

Cathcart Technology; United Kingdom; Hybrid; GBP 27,000 - 32,000; Full time

Job summary

A prominent IT organization in Glasgow seeks an IT Support Engineer to join their team, supporting applications and users across the UK. This position requires around 2+ years of IT support experience and a solid foundation in hardware and cloud services. You'll manage projects like WiFi upgrades and collaborate with colleagues and vendors. Competitive salary up to £32,000 and benefits like 35 days of holiday and private medical insurance are offered.

Benefits

35 days' holiday

5.5% employer pension contribution

Annual bonus scheme

Private medical and dental

Life cover

Qualifications

• 2+ years of experience in IT support.
• Solid hardware knowledge, preferably Dell or HP.
• Familiarity with networking (TCP, IP, DNS, DHCP).

Responsibilities

• Support business applications, manage user accounts, and assist with Azure services.
• Set up and support laptops, desktops, and mobile devices.
• Participate in project work like Teams rollout and WiFi upgrades.

Skills

IT support experience

Problem solving

Communication skills

Networking knowledge

Education

HND or degree in IT

Tools

Active Directory

Azure

Microsoft 365

Windows Server

Job description

We're working with a well established international organisation who are growing their IT function in Glasgow. They're looking for an IT Support Engineer to join their close knit team and play a hands on role across applications, infrastructure, and end user support.

This is a brilliant opportunity for someone with a couple of years' experience in IT support who's keen to grow their skills, get stuck into project work, and progress into a specialist role over time.

The Role

You'll be part of a small Glasgow based IT team supporting around 400 users across the UK and overseas. No two days will be the same, one day you'll be supporting business applications and liaising with vendors, the next you could be setting up hardware, working with cloud platforms, or helping on a large scale IT project.

Some of the things you'll be involved in:

• Supporting business applications (triage, investigation, upgrades, patching).
• Managing Active Directory, shared network folder access, and user accounts.
• Assisting with Azure cloud services (Intune, Autopilot, etc.).
• Setting up and supporting laptops, desktops, and mobile devices (Dell or HP kit).
• Networking and security (Switches, Routers, Firewalls, VPN).
• Project work like a Windows 11 refresh, Teams softphone rollout, WiFi upgrade, and CCTV system centralisation.

You'll work closely with colleagues in Glasgow and coordinate with vendors and international teams. The team have a strong culture of trust and collaboration, so they're looking for someone who'll bring a positive attitude and a willingness to get stuck in.

About You

• Around 2+ years' IT support experience.
• HND or degree in IT (or equivalent).
• Solid hardware knowledge (Dell or HP strongly preferred).
• Exposure to Azure or Microsoft 365 environments.
• Familiarity with Active Directory, networking (TCP, IP, DNS, DHCP), and Windows Server.
• Confident communicator with good problem solving skills.

What's most important is that you've got a solid foundation, you're eager to learn, and you want to build a long term career with the business. This isn't a stepping stone role, there are great opportunities to progress and specialise if you're ambitious and keen to grow.

The Package

• Salary up to GBP32,000 depending on experience.
• 35 days' holiday (including bank holidays + flexible days).
• 5.5% employer pension contribution.
• Annual bonus scheme (paid consistently in recent years).
• Private medical and dental (after 1 year).
• Life cover (4x salary).
• Hybrid working

They're Glasgow based, so you'll need to be local and able to come into the office when required.

Sound like you?

If you're looking for that next step in your IT career and want to join a supportive team where you can really grow, we'd love to hear from you.