IT Support Engineer

ITSS Recruitment; Tamworth; On-site; GBP 25,000 - 30,000; Full time

Job summary

A technology-focused managed service provider in Tamworth is looking for an enthusiastic IT Support Engineer. The role offers a competitive salary of up to £30K plus overtime. As part of a rapidly expanding company, candidates can expect opportunities for career growth in a relaxed yet professional environment. Key responsibilities include managing Windows operating systems, Office 365 solutions, and supporting networking issues. Strong problem-solving skills and teamwork are essential for success in this position.

Qualifications

• Strong basis knowledge of the technologies mentioned.
• Self-motivated with good communication skills.
• Ability to work as part of a team.

Responsibilities

• Resolve incidents quickly using remote support tools.
• Liaise with 3rd party suppliers for fault management.
• Support various Microsoft operating systems and applications.

Skills

Windows 7 and Windows 10 Operating Systems

Office 365 Email Solutions

Intune

Exchange Mailbox Management

Active Directory Users/Computers Management

Basic Client-side Networking experience

Microsoft Office Applications

Remote Support Tools

Job description

IT Support Engineer - up to 30K + 2x Overtime - Tamworth

An exciting new opportunity has become available for a IT Support Engineer within a Microsoft Gold Partnered, Managed Service Provider (MSP) in Tamworth.

We are looking for enthusiastic, passionate IT Support Engineer to join a forward thinking and growing MSP. There is ample opportunity for career progression with the company thriving and experiencing a 50% expansion over the last 18 months.

They are a big believer in sharing thoughts and encouraging and supporting innovation and creativity. The environment is relaxed yet professional, gone are the days of a corporate rigid structure and you will be given flexibility.

IT Support Engineer experience

• Windows 7 and Windows 10 Operating Systems
• Office 365 Email Solutions
• Intune
• Autopilot
• Exchange 2007/2010/2013/2016 Mailbox Management
• Active Directory Users/Computers Management
• Basic Client-side Networking experience
• Liaise with 3rd party suppliers ensuring faults are logged, managed and that SLAs are met
• Microsoft Office Applications
• Prior experience working within a Managed Service Desk provider (beneficial)
• Proven experience resolving incidents quickly by using remote support tools
• Exposure to HP and Dell hardware.

We are not expecting the IT Support Engineer to have experience in all the technologies above, just a strong basis knowledge and passion to learn more!

You will be self-motivated IT Support Engineer, a good communicator and have a natural desire to create a fluid environment. The successful 1st Line Support Engineer should have strong problem-solving abilities, organisational skills and the ability to work as part of a team.

Apply now for immediate consideration for this IT Support Engineer position or contact George Harvey at ITSS Recruitment for further details