IT Support Engineer

Graham & Brown Holdings; Padiham; Hybrid; GBP 28,000 - 36,000; Full time

Job summary

A leading home living company is searching for an IT Support Engineer to join its team in Padiham, UK. The role involves providing technical support across UK sites and remotely for European and North American divisions. A minimum of two years in technical support, along with strong communication skills and familiarity with Windows, Mac, and IT ticketing systems, is required. A proactive customer service approach is essential in this dynamic position.

Benefits

Birthday off

Flexi-time working

Hybrid working

Discount up to 60%

Generous pension scheme

Enhanced maternity and paternity pay

Free parking

Regular social events

Qualifications

• Minimum of two years' experience in a technical support role.
• Excellent troubleshooting and diagnostic skills required.
• Strong communication skills for explaining technical information.

Responsibilities

• Provide technical support for internal colleagues across UK sites.
• Act as first point of contact for IT queries; troubleshoot issues.
• Assist in the ongoing maintenance of IT equipment.

Skills

Windows and Mac operating systems

Troubleshooting and diagnostic skills

Strong communication skills

Customer service orientation

Familiarity with IT ticketing systems

Active Directory

Tools

Remote support tools

Networking technologies

Job description

£28,502 to £35,627 plus on call allowance

Welcome to Graham & Brown Holdings - a family of companies; founded in 1946 we are a proud British, fourth-generation family of companies. For 80 years, we've been inspiring people to think differently about their homes through creativity, craftsmanship, and innovation.

Across both Graham & Brown and G&B Home Living our vision is simple: to design our future, and our mission is clear: to help our customers create loving homes.

The Role

We are currently looking for a dedicated IT Support Engineer to join our innovative team at G&B Home Living. In this role, you will provide exceptional technical support for our internal colleagues across our 2 UK sites (Blackburn and Padiham) and remotely for our divisions in Europe and North America, ensuring that all IT systems and equipment are running efficiently. As the first point of contact for IT queries, you will troubleshoot hardware and software issues, assist in the setup and maintenance of IT equipment, and contribute to the continuous improvement of our IT services.

As our IT Support Engineer you will work closely with various departments to identify IT needs and deliver solutions that enhance productivity and operational efficiency. If you are an enthusiastic IT professional with a passion for problem-solving and providing outstanding customer support, we invite you to apply and bring your expertise to our family at G&B Home Living.

Our IT Support Engineer will also join our on call rota, after an initial training period, to provide out of hours support to the wider business between the hours of 6am and midnight.

Responsibilities

• Provide technical support for internal colleagues across two UK sites and remotely for Europe and North America.
• Act as the first point of contact for IT queries; troubleshoot hardware and software issues.
• Assist in the setup and ongoing maintenance of IT equipment and services.
• Contribute to the continuous improvement of IT services.
• Collaborate with various departments to identify IT needs and deliver productive solutions.
• Support on-call rota after training, providing out-of-hours support between 6am and midnight.

Qualifications

Essential Requirements

• A minimum of two years' experience in a technical support role or similar capacity
• Strong knowledge of Windows and Mac operating systems, as well as common software applications
• Excellent troubleshooting and diagnostic skills
• Strong communication skills, with the ability to explain technical information to non-technical users
• Ability to work well under pressure and manage multiple priorities
• Strong customer service orientation and a proactive approach to addressing user needs
• Familiarity with IT ticketing systems and remote support tools
• Experience and knowledge of Active Directory
• Experience and knowledge of group policy
• Valid UK driving licence (or equivalent) to service both sites in Lancashire

Desirable Requirements

• Experience with networking technologies and support
• Experience in working in a Hybrid environment
• Experience with Intune
• Experience with Virtual Environments
• Relevant IT certifications (e.g., CompTIA, Microsoft, Cisco) are a plus

Benefits

• Your birthday off—because you deserve to celebrate in style!
• Flexi-time working - so long as core departmental hours are covered within the team
• Hybrid working - option to work remotely one day per week, after an initial training period
• A fantastic discount of up to 60% - perfect for giving your home a makeover
• A generous pension scheme (totalling 10%) - because your future matters
• Enhanced maternity and paternity pay - because we support your family journey
• Free parking and access to company vehicles for business needs
• Regular social events hosted by our Fun Squad - because we know how to work hard and play hard

If this sounds like your perfect role, don't delay in making your application to join us as IT Support Engineer today and we will be in touch with you very soon!