IT Support Engineer

VERTECH GROUP LTD; Oxford; On-site; GBP 40,000 - 45,000; Full time

Job summary

A growing technology-led organization in Oxford is seeking an IT Support Engineer to support its operations team. The role involves BAU support of Microsoft-based production systems with a focus on monitoring, troubleshooting, and ensuring platform stability. Candidates should have experience in cloud infrastructures like Azure and skills in managing SSL/certificate systems. This position offers a salary of circa £40,000 - £45,000 plus bonus and benefits.

Benefits

Bonus

Benefits

Qualifications

• Experience in supporting Microsoft-based production systems.
• Proven troubleshooting abilities in a 24/7 environment.
• Familiarity with cloud infrastructures such as Azure.

Responsibilities

• Provide BAU support for production systems.
• Monitor alerts and perform necessary troubleshooting.
• Ensure platform stability and performance.

Skills

BAU support of Microsoft-based production systems

Monitoring and troubleshooting

SSL/certificate management

Azure-hosted infrastructure

Tools

Windows Server

Windows OS

IIS

Job description

IT Support Engineer

Location: Oxford

Salary: Circa £40,000 - £45,000 + Bonus + Benefits

A growing, technology‑led organisation is looking to add IT Support Engineers to its Oxford‑based operations team. This role sits at the heart of a 24/7 production environment, supporting business‑critical systems and ensuring platform stability, availability, and performance.

The role:

You’ll be responsible for BAU support of Microsoft‑based production systems, working from alerts through to resolution. The focus is on monitoring, maintenance, troubleshooting, and controlled change, rather than project delivery.

Technology environment:

• Windows Server and Windows OS
• IIS (web services and application hosting)
• SSL / certificate management
• Azure‑hosted infrastructure
• Load‑balanced and high‑availability setups
• Monitoring and alert‑driven support workflows

Essent...