IT Support Engineer

TieTalent; Ormskirk; On-site; GBP 27,000 - 32,000; Full time

Job summary

A managed service provider in Ormskirk is seeking an IT Support Engineer to join their growing team. You will handle IT issues for external customers, requiring a strong customer service focus and relevant technical experience. The role offers training and progression opportunities, ideal for someone eager to advance their career. A driving license is necessary for customer site visits.

Benefits

Medicash

Free parking

Professional development opportunities

Qualifications

• Experience in a support desk or customer-facing role.
• Hands-on experience in a service desk environment.
• Willingness to complete certifications.

Responsibilities

• Work on a service desk fixing IT issues.
• Manage customer expectations efficiently.
• Conduct customer site visits.

Skills

Customer service

Windows Server 11-10 OS

Active Directory

RMM tools

Job description

Overview

IT Support Engineer (MSP) — Ormskirk

£27 – 32k plus Medicash, free parking, + more benefits

The Opportunity for you…

Are you currently working at 1st or 2nd line at an MSP, and looking to join a company that offers training, development, and progression? Then this is the job for you. Due to contract wins, our client is looking to add to their support team.

You’ll be based in the Ormskirk office for an MSP who provide solutions to a range of clients. These have recently won contracts and in turn, needs to grow out their support team. Safe to say they’re heading in the right direction.

The service desk manager strongly encourages the development of his team and is keen for his employees to constantly upskill and in turn be offered promotions – a perfect opportunity for somebody wanting to progress their career. This company has seen one of their staff member progress from apprentice right the way through to service desk manager!

Requirements

Ideally, we’d be looking for someone who has:

• Previous experience in either a support desk or customer facing role
• Windows Server 11-10 OS & Desktop OS experience
• Active Directory & Azure AD
• RMM tools

Responsibilities

You will be working on a service desk of 8, alongside other engineers, fixing IT issues from external customers to ensure their businesses can run smoothly. You will be working in a busy office environment and will have to be customer focused and able to manage customer expectations. You’ll also have the opportunity to complete certifications if you show the willing to study!

If you’ve had hands on experience in service desk environment, then this could be the opportunity for you. We’re after someone who has experience working in this environment and can come and hit the ground running. As well as this, it is important that you have the right attitude and are willing to learn whatever you don’t know.

Customer site visits will be required in this role meaning that you'll have to have a driving license.

Next steps

If this sounds like something you would be interested in, you have 3 options

• Call Joe White at CRG TEC to find out more. We are really open about the role and the opportunity so if you need to find out more before committing. No problem!
• Drop Joe a private message before applying and he will respond to any queries you have.
• If you are happy with what you have read, then attach a copy of your CV to this advert and Joe White will give you a call to discuss further or get back to you if you don’t quite hit the mark.

We look forward to hearing from you