IT Support Engineer

Solutions Engineering Recruitment; England; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A recruitment agency is seeking an IT Support Engineer to provide hands-on 1st/2nd line support in Truro. Responsibilities include setting up devices, onboarding users, and supporting software such as Microsoft 365 and Azure. The ideal candidate will possess strong communication skills and a full UK driving license, thriving in a fast-paced environment. This role offers a salary of £30,000 with benefits such as hybrid working, annual profit share, 25 days of holiday, private medical support, and ongoing development opportunities.

Benefits

Competitive salary

Annual employee profit-share

Hybrid & flexible working

25 days holiday + bank holidays + birthday off

Private medical and life assurance

Wellbeing support

3 volunteering days per year

Ongoing training and development

Qualifications

• Experience in a 1st/2nd line IT support or service desk role.
• Strong knowledge of Microsoft 365, AD, Azure, Exchange and networking.
• Customer-focused with great communication skills.
• Happy working in a fast‑paced, collaborative environment.
• Full UK driving licence.

Responsibilities

• Deliver responsive IT support across multiple sites.
• Set up and configure laptops, mobiles, and user accounts.
• Support Microsoft 365, AD, Azure, and general networking.
• Maintain systems, software, and security updates.
• Work closely with the IT team to deliver excellent service.

Skills

1st/2nd line IT support

Microsoft 365

Active Directory (AD)

Azure

Exchange

Networking

Customer communication

Job description

IT Support Engineer - Truro - £30,000 - Hybrid Working!

In this role, you’ll provide hands‑on 1st/2nd line support across their offices, keeping users connected, productive, and secure. You’ll handle device setup, user onboarding, software installs, troubleshooting, patching, and play a key part in maintaining a reliable IT environment.

What you’ll be doing:

• Delivering responsive IT support across multiple sites
• Setting up and configuring laptops, mobiles, and user accounts
• Supporting Microsoft 365, AD, Azure, Exchange and general networking
• Maintaining systems, software, and security updates
• Working closely with the wider IT team to deliver excellent service

About you:

• Experience in a 1st/2nd line IT support or service desk role
• Strong Microsoft 365, AD, Azure, Exchange and networking knowledge
• Customer-focused with great communication skills
• Happy working in a fast‑paced, collaborative environment
• Full UK driving licence

What’s on offer:

• Competitive salary + annual employee profit‑share (everyone gets an equal share)
• Hybrid & flexible working
• 25 days holiday + bank holidays + birthday off
• Private medical, life assurance, wellbeing support
• 3 volunteering days per year
• Ongoing training, progression and development

The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to owen @ serlimited . com.

SER-IN