IT Support & Customer Service Advisor (4/4, Living Wage)

Allscreens Nationwide Ltd; Inverness; On-site; GBP 15,000 - 21,000; Full time

Job summary

Capgemini in the United Kingdom is seeking a Customer Service Advisor to be the first point of contact for customers, delivering 1st line IT support and ensuring a great service experience. The role operates on a 4 days on / 4 days off pattern, with shifts from 7:00am to 6:00pm.

You will handle requests by phone, email, and web chat, log cases, and provide guidance or escalate as needed while keeping customers updated on progress. Training is provided to build IT knowledge.

Qualifications

• Excellent communication skills, both verbal and written.
• Willingness to learn and adapt.
• Ability to work independently and as part of a team.
• Strong problem-solving skills.
• Confidence working under pressure.

Responsibilities

• Respond to customer requests via telephone, email, and web chat.
• Log all requests using the appropriate call logging software.
• Resolve issues or provide advice and guidance over the phone.
• Assign calls to the relevant support teams when needed.
• Action Back Office requests when required.
• Advise customers and support teams on known problems/workarounds.
• Keep customers updated on the progress of their request or incident; contribute to team targets.

Skills

Communication skills

Willingness to learn

Teamwork

Problem solving

Working under pressure

Job description

Capgemini in the United Kingdom is seeking a Customer Service Advisor to be the first point of contact for customers, delivering 1st line IT support and ensuring a great service experience. The role operates on a 4 days on / 4 days off pattern, with shifts from 7:00am to 6:00pm.

You will handle requests by phone, email, and web chat, log cases, and provide guidance or escalate as needed while keeping customers updated on progress. Training is provided to build IT knowledge.