First-Line IT Support Advisor (4-on/4-off)

Manpower UK; Inverness; Sur place; GBP 18 000 - 26 000; Plein temps

Résumé du poste

Manpower UK in Inverness is recruiting a temporary Customer Service Advisor to deliver first-line IT support via phone, email and web chat. You''ll log requests, guide customers and escalate issues as needed.

The role runs on a 4 on/4 off pattern, with day and night shifts after initial training, based at Capgemini in Inverness. Strong communication, accuracy and a customer-first approach are essential, with full training provided.

Qualifications

• Excellent communication and customer service skills.
• Willingness to learn and adapt to a technology environment.
• Ability to work independently and as part of a team.
• Strong problem-solving skills and calm under pressure.
• Previous IT support experience is advantageous; full training provided.

Responsabilités

• Respond to customer requests via telephone, email, and web chat.
• Log all requests using the appropriate call logging software.
• Resolve issues or provide advice and guidance over the phone.
• Assign calls to the relevant support teams when needed.
• Action Back Office requests when required.
• Advise customers and support teams on known problems/workarounds.
• Keep customers updated on the progress of their request or incident.
• Contribute to team success by meeting agreed personal targets.

Connaissances

Communication skills

Customer service

Willingness to learn

Teamwork

Problem solving

Work well under pressure

Outils

Call logging software

Description du poste

Manpower UK in Inverness is recruiting a temporary Customer Service Advisor to deliver first-line IT support via phone, email and web chat. You''ll log requests, guide customers and escalate issues as needed.

The role runs on a 4 on/4 off pattern, with day and night shifts after initial training, based at Capgemini in Inverness. Strong communication, accuracy and a customer-first approach are essential, with full training provided.