IT Helpdesk Specialist — First-Line Tech Support

Manpower UK; Salisbury; On-site; GBP 17,000 - 21,000; Full time

Job summary

Manpower UK in Salisbury is seeking an IT Customer Advisor to provide first-line IT support for our client Capgemini. You will be the initial point of contact for users, handling requests via phone, email, and web chat, and logging each ticket in the system.

The role offers 35 hours per week, Monday to Friday, 7am–7pm, based at Porton Down, Salisbury SP4 0JQ. Full training will be provided to develop IT knowledge and customer service skills.

Qualifications

• Previous customer service experience is an advantage.
• IT knowledge is desirable, but full training will be provided.

Responsibilities

• Respond to customer requests via telephone, email, and web chat
• Log all requests using the appropriate call logging software
• Resolve issues or provide advice and guidance where possible over the phone
• Assign calls to the relevant support teams when needed
• Action Back Office requests when required
• Advise customers and support teams on known problems/workarounds
• Keep customers updated on the progress of their request or incident
• Contribute to team success by meeting agreed personal targets

Skills

Communication

Customer focus

Troubleshooting basics

Tools

Call logging software

Job description

Manpower UK in Salisbury is seeking an IT Customer Advisor to provide first-line IT support for our client Capgemini. You will be the initial point of contact for users, handling requests via phone, email, and web chat, and logging each ticket in the system.

The role offers 35 hours per week, Monday to Friday, 7am–7pm, based at Porton Down, Salisbury SP4 0JQ. Full training will be provided to develop IT knowledge and customer service skills.