Customer Service Advisor (4 on/ 4 off)

Career Choices Dewis Gyrfa Ltd; Inverness; On-site; GBP 32,000 - 38,000; Full time

Job summary

Capgemini in Inverness is seeking a Customer Service Advisor to handle requests via phone, email, and web chat. You will log and track incidents, provide guidance, and coordinate with back office teams to resolve issues.

The role emphasizes strong communication, problem solving, and the ability to work well under pressure. Ideal candidates bring genuine customer service passion and a willingness to learn, with the potential to grow into technology-focused roles.

Qualifications

• Excellent communication skills, both verbal and written.
• Willingness to learn and adapt.
• Ability to work independently and as part of a team.
• Strong problem-solving skills.
• Confidence working under pressure.
• Previous customer service experience is an advantage.

Responsibilities

• Respond to customer requests via telephone, email, and web chat.
• Log all requests using the appropriate call logging software.
• Resolve issues or provide guidance over the phone.
• Assign calls to the relevant support teams when needed.
• Action Back Office requests when required.
• Advise customers and support teams on known problems/workarounds.
• Keep customers updated on the progress of their request or incident.
• Contribute to team success by meeting agreed personal targets.

Skills

Excellent communication

Customer service

Independent work

Team collaboration

Problem solving

Pressure handling

Job description

Customer Service Advisor (4 on/ 4 off) Salary: £16.11 per hour (Combined standard rate and shift allowance) Location: Capgemini, Inverness Hours: 4 on / 4 off shift pattern (18:00-07:00 nights, 07:00-18:00 days) Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini.

What you'll do

• Respond to customer requests via telephone, email, and web chat
• Log all requests using the appropriate call logging software
• Resolve issues or provide advice and guidance where possible over the phone
• Assign calls to the relevant support teams when needed
• Action Back Office requests when required
• Advise customers and support teams on known problems/workarounds
• Keep customers updated on the progress of their request or incident
• Contribute to team success by meeting agreed personal targets
• Previous customer service experience is an advantage.

What you'll bring

• Excellent communication skills, both verbal and written
• A genuine passion for delivering great customer service
• Willingness to learn and adapt
• Ability to work independently and as part of a team
• Strong problem-solving skills
• Confidence working under pressure
• If you're looking for a steppingstone into a career in technology, this could be your next move.