Customer Service Advisor (4 on/ 4 off)

Manpower UK; Inverness; Sur place; GBP 18 000 - 26 000; Plein temps

Résumé du poste

Manpower UK in Inverness is recruiting a temporary Customer Service Advisor to deliver first-line IT support via phone, email and web chat. You''ll log requests, guide customers and escalate issues as needed.

The role runs on a 4 on/4 off pattern, with day and night shifts after initial training, based at Capgemini in Inverness. Strong communication, accuracy and a customer-first approach are essential, with full training provided.

Qualifications

• Excellent communication and customer service skills.
• Willingness to learn and adapt to a technology environment.
• Ability to work independently and as part of a team.
• Strong problem-solving skills and calm under pressure.
• Previous IT support experience is advantageous; full training provided.

Responsabilités

• Respond to customer requests via telephone, email, and web chat.
• Log all requests using the appropriate call logging software.
• Resolve issues or provide advice and guidance over the phone.
• Assign calls to the relevant support teams when needed.
• Action Back Office requests when required.
• Advise customers and support teams on known problems/workarounds.
• Keep customers updated on the progress of their request or incident.
• Contribute to team success by meeting agreed personal targets.

Connaissances

Communication skills

Customer service

Willingness to learn

Teamwork

Problem solving

Work well under pressure

Outils

Call logging software

Description du poste

This temporary Customer Service Advisor (4 on/4 off) position in Inverness offers up to £16.11 per hour, combining standard pay with a shift allowance.

Based at Capgemini, the successful candidate acts as first point of contact for customers, delivering first-line IT support through telephone, email and web chat.

Responsibilities include logging every request using call management software, resolving problems where possible, offering guidance and assigning unresolved cases to the relevant team.

Following an initial Monday to Friday day-shift training period, the role moves to a 4 on/4 off pattern covering 06:00-18:00 days and 18:00-06:00 nights.

Strong communication, accuracy, customer focus and basic technical aptitude are essential.

What you''ll do

• Respond to customer requests via telephone, email, and web chat
• Log all requests using the appropriate call logging software
• Resolve issues or provide advice and guidance where possible over the phone
• Assign calls to the relevant support teams when needed
• Action Back Office requests when required
• Advise customers and support teams on known problems/workarounds
• Keep customers updated on the progress of their request or incident
• Contribute to team success by meeting agreed personal targets

What you''ll bring

• Excellent communication skills, both verbal and written
• A genuine passion for delivering great customer service
• Willingness to learn and adapt
• Ability to work independently and as part of a team
• Strong problem-solving skills
• Confidence working under pressure

Previous customer service experience is an advantage. IT knowledge is desirable, but full training will be provided to help you succeed.

If you''re looking for a steppingstone into a career in technology, this could be your next move.

Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini.

In this role, you will be the first point of contact for customers, providing 1st line IT support and ensuring a great service experience.

The initial training period will be Monday to Friday day shift.

Customer Service Advisor (4 on/ 4 off) Salary: £16.11 per hour (Combined standard rate and shift allowance)

Location: Capgemini, Inverness

Hours: 4 on / 4 off shift pattern (18:00-06:00 nights, 06:00-18:00 days) once trained.