Customer Service Advisor (4 on/ 4 off days)

Manpower Group (UK); Inverness; On-site; GBP 27,000 - 30,000; Full time

Job summary

Manpower Group (UK) is seeking a Customer Service Advisor for Capgemini in Inverness or Nairn. This role involves delivering first-line IT support, ensuring a great service experience for customers.

The ideal candidate will have excellent communication skills and a passion for customer service. Previous experience is an advantage, and full training will be provided. The role offers a shift pattern of 4 days on and 4 days off, with a salary of £13.45 per hour.

Qualifications

• Previous customer service experience is an advantage.
• IT knowledge is desirable, but full training will be provided.

Responsibilities

• Respond to customer requests via telephone, email, and web chat.
• Log all requests using the appropriate call logging software.
• Resolve issues or provide advice and guidance where possible.
• Assign calls to the relevant support teams when needed.
• Advise customers and support teams on known problems/workarounds.

Skills

Excellent communication skills

Passion for delivering great customer service

Problem-solving skills

Ability to work independently and as part of a team

Job description

Customer Service Advisor (4 on/4 off days)

Salary: £13.45 per hour (Living Wage Employer)

Location: Capgemini, Inverness or Nairn

Hours: 4 days on / 4 days off shift pattern, working 7:00am to 6:00pm

Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini. In this role, you will be the first point of contact for customers, providing 1st line IT support and ensuring a great service experience.

What you'll do

• Respond to customer requests via telephone, email, and web chat
• Log all requests using the appropriate call logging software
• Resolve issues or provide advice and guidance where possible over the phone
• Assign calls to the relevant support teams when needed
• Action Back Office requests when required
• Advise customers and support teams on known problems/workarounds
• Keep customers updated on the progress of their request or incident
• Contribute to team success by meeting agreed personal targets

Previous customer service experience is an advantage. IT knowledge is desirable, but full training will be provided to help you succeed.

What you'll bring

• Excellent communication skills, both verbal and written
• A genuine passion for delivering great customer service
• Willingness to learn and adapt
• Ability to work independently and as part of a team
• Strong problem‑solving skills
• Confidence working under pressure

If you're looking for a stepping‑stone into a career in technology, this could be your next move.

Interested? Apply today!