IT Helpdesk Advisor - 4 on/4 off, Living Wage

Manpower Group (UK); Inverness; On-site; GBP 27,000 - 30,000; Full time

Job summary

Manpower Group (UK) is seeking a Customer Service Advisor for Capgemini in Inverness or Nairn. This role involves delivering first-line IT support, ensuring a great service experience for customers.

The ideal candidate will have excellent communication skills and a passion for customer service. Previous experience is an advantage, and full training will be provided. The role offers a shift pattern of 4 days on and 4 days off, with a salary of £13.45 per hour.

Qualifications

• Previous customer service experience is an advantage.
• IT knowledge is desirable, but full training will be provided.

Responsibilities

• Respond to customer requests via telephone, email, and web chat.
• Log all requests using the appropriate call logging software.
• Resolve issues or provide advice and guidance where possible.
• Assign calls to the relevant support teams when needed.
• Advise customers and support teams on known problems/workarounds.

Skills

Excellent communication skills

Passion for delivering great customer service

Problem-solving skills

Ability to work independently and as part of a team

Job description

Manpower Group (UK) is seeking a Customer Service Advisor for Capgemini in Inverness or Nairn. This role involves delivering first-line IT support, ensuring a great service experience for customers.

The ideal candidate will have excellent communication skills and a passion for customer service. Previous experience is an advantage, and full training will be provided. The role offers a shift pattern of 4 days on and 4 days off, with a salary of £13.45 per hour.