IT Customer Advisor

Manpower UK; Salisbury; On-site; GBP 17,000 - 21,000; Full time

Job summary

Manpower UK in Salisbury is seeking an IT Customer Advisor to provide first-line IT support for our client Capgemini. You will be the initial point of contact for users, handling requests via phone, email, and web chat, and logging each ticket in the system.

The role offers 35 hours per week, Monday to Friday, 7am–7pm, based at Porton Down, Salisbury SP4 0JQ. Full training will be provided to develop IT knowledge and customer service skills.

Qualifications

• Previous customer service experience is an advantage.
• IT knowledge is desirable, but full training will be provided.

Responsibilities

• Respond to customer requests via telephone, email, and web chat
• Log all requests using the appropriate call logging software
• Resolve issues or provide advice and guidance where possible over the phone
• Assign calls to the relevant support teams when needed
• Action Back Office requests when required
• Advise customers and support teams on known problems/workarounds
• Keep customers updated on the progress of their request or incident
• Contribute to team success by meeting agreed personal targets

Skills

Communication

Customer focus

Troubleshooting basics

Tools

Call logging software

Job description

This temporary IT Customer Advisor role with Manpower UK, based in Salisbury, places the successful candidate as first point of contact for users needing technical assistance.

Working 35 hours weekly, Monday through Friday between 7am and 7pm, the postholder handles enquiries by phone, email and web chat, recording each request through call logging tools.

Responsibilities include resolving problems directly where feasible, offering guidance, escalating tickets to specialist groups and completing back office tasks. Strong communication, customer focus and basic troubleshooting abilities are essential.

Pay reaches £13.45 hourly, with the employer accredited as a Living Wage Employer. IT Customer Advisor Salary: £13.45 per hour (Living Wage Employer) Location: Porton Down, Salisbury, SP4 0JQ Hours: 35 hours per week, Monday to Friday, between 7am - 7pm.

Manpower has a fantastic opportunity for the right candidate to become an IT Customer Advisor, working with our client, Capgemini. In this role, you will be the first point of contact for customers, providing 1st line IT support and ensuring a great service experience.

What you''ll do

• Respond to customer requests via telephone, email, and web chat
• Log all requests using the appropriate call logging software
• Resolve issues or provide advice and guidance where possible over the phone
• Assign calls to the relevant support teams when needed
• Action Back Office requests when required
• Advise customers and support teams on known problems/workarounds
• Keep customers updated on the progress of their request or incident
• Contribute to team success by meeting agreed personal targets

Previous customer service experience is an advantage. IT knowledge is desirable, but full training will be provided to help you succeed.

What you''ll bring

• Excellent communication skills, both verbal and written
• A genuine passion for delivering great customer service
• Willingness to learn and adapt
• Ability to work independently and as part of a team
• Strong problem-solving skills
• Confidence working under pressure

If you''re looking for a stepping stone into a career in technology, this could be your next move.