First-Line IT Support & Customer Care Specialist

Manpower Group (UK); Salisbury; On-site; GBP 24,000 - 28,000; Full time

Job summary

Manpower Group (UK) is seeking an IT Customer Advisor to provide first-line IT support for Capgemini clients at Porton Down, Salisbury. You will be the primary contact for customers, logging requests and guiding them to resolutions with strong communication skills.

This role offers 35 hours per week, Monday to Friday, with training provided to build IT knowledge and service excellence in a dynamic team environment.

Qualifications

• Customer service experience is advantageous.
• IT knowledge is desirable, but full training will be provided.

Responsibilities

• Respond to customer requests via telephone, email, and web chat.
• Log all requests using the appropriate call logging software.
• Resolve issues or provide advice and guidance where possible over the phone.
• Assign calls to the relevant support teams when needed.
• Action Back Office requests when required.
• Advise customers and support teams on known problems/workarounds.
• Keep customers updated on the progress of their request or incident.
• Contribute to team success by meeting agreed personal targets.

Skills

Customer service

Communication

Problem solving

Teamwork

Under pressure

Job description

Manpower Group (UK) is seeking an IT Customer Advisor to provide first-line IT support for Capgemini clients at Porton Down, Salisbury. You will be the primary contact for customers, logging requests and guiding them to resolutions with strong communication skills.

This role offers 35 hours per week, Monday to Friday, with training provided to build IT knowledge and service excellence in a dynamic team environment.