Customer Service Advisor (4 on/ 4 off days)

Allscreens Nationwide Ltd; Inverness; On-site; GBP 15,000 - 21,000; Full time

Job summary

Capgemini in the United Kingdom is seeking a Customer Service Advisor to be the first point of contact for customers, delivering 1st line IT support and ensuring a great service experience. The role operates on a 4 days on / 4 days off pattern, with shifts from 7:00am to 6:00pm.

You will handle requests by phone, email, and web chat, log cases, and provide guidance or escalate as needed while keeping customers updated on progress. Training is provided to build IT knowledge.

Qualifications

• Excellent communication skills, both verbal and written.
• Willingness to learn and adapt.
• Ability to work independently and as part of a team.
• Strong problem-solving skills.
• Confidence working under pressure.

Responsibilities

• Respond to customer requests via telephone, email, and web chat.
• Log all requests using the appropriate call logging software.
• Resolve issues or provide advice and guidance over the phone.
• Assign calls to the relevant support teams when needed.
• Action Back Office requests when required.
• Advise customers and support teams on known problems/workarounds.
• Keep customers updated on the progress of their request or incident; contribute to team targets.

Skills

Communication skills

Willingness to learn

Teamwork

Problem solving

Working under pressure

Job description

Customer Service Advisor (4 on/ 4 off days)

Salary: £13.45 per hour (Living Wage Employer)

Hours: 4 days on / 4 days off shift pattern, working 7:00am to 6:00pm

Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini.

In this role, you will be the first point of contact for customers, providing 1

st line IT support and ensuring a great service experience.

What you'll do

• Respond to customer requests via telephone, email, and web chat
• Log all requests using the appropriate call logging software
• Resolve issues or provide advice and guidance where possible over the phone
• Assign calls to the relevant support teams when needed
• Action Back Office requests when required
• Advise customers and support teams on known problems/workarounds
• Keep customers updated on the progress of their request or incident * Contribute to team success by meeting agreed personal targets

Previous customer service experience is an advantage. IT knowledge is desirable, but full training will be provided to help you succeed.

What you'll bring

• Excellent communication skills, both verbal and written
• Willingness to learn and adapt
• Ability to work independently and as part of a team
• Strong problem-solving skills
• Confidence working under pressure

If you're looking for a stepping-stone into a career in technology, this could be your next move.

If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.