IT Support Assistant - Legal

Larbey Evans; City Of London; On-site; GBP 34,000 - 40,000; Full time

Job summary

A prestigious law firm in the City of London is looking for an IT Support Assistant to join their team. Candidates should have 2-3 years of IT support experience within a law firm and a passion for technology. The role involves providing internal customer service, resolving technical issues, and supporting desktop technology. This position is permanent and offers a salary of up to £40,000, along with exceptional employee benefits including 30 days of annual leave.

Benefits

Salary up to £40,000

30 days annual leave

Exceptional employee benefits

Office hours 10:00-18:00

Qualifications

• 2-3 years’ experience in IT support within a law firm.
• Education focused on IT qualifications.
• Experience with hardware installation and configuration.

Responsibilities

• Resolve information system problems via calls.
• Provide technical support for assigned sites.
• Install PCs and perform minor repairs.
• Support new joiner setups as required.
• Interface with vendors for technical resolutions.

Skills

IT support experience

Technical problem resolution

Customer service

Desktop technology support

Knowledge of videoconferencing

Education

IT qualifications

Tools

Windows 10

Office 365

Job description

IT Support Assistant (Legal)

Prestigious US law firm with offices based in a sought-after City location is seeking an experienced and knowledgeable IT Support Assistant (Legal) on a permanent, full-time basis.

• Salary to £40,000
• Exceptional employee benefits,
• 30 days annual leave plus bank holidays
• 10 : 00-18 : 00 working hours and office based (Monday-Friday)
• St Pauls / Blackfriars / City Thameslink

We’re looking for candidates with 2- years of IT support experience to provide internal customer service, second level problem resolution, and desktop technology support & site support as well as also participating in special projects as assigned.

Key Responsibilities of the IT Support Assistant (Legal) :

• Works with callers to resolve normal and unusual information system problems, or escalates as defined in normal operating procedures
• Provides technical support and problem resolution activities for assigned site
• Installs PC’s and related hardware; investigates hardware problems and performs minor repair
• Supports new joiners set ups as and when required
• Interfaces with vendors & the firm’s Technical Services for resolution of telecom, videoconference, network, systems, and / or related hardware problems
• Uses technical tools and knowledge to meet or exceed performance standards and expectations

Skills & Requirements IT Support Assistant (Legal) :

• Must have 2-3 years’ experience working in a similar role within a law firm
• An education focused on IT qualifications and a genuine passion for IT
• Knowledge of and experience in configuring, installing, and supporting the hardware and connectivity components of single user workstation is desirable
• Proven experience with desktop and server operating systems, including application support experience (Windows 10, Office 365)
• Knowledge of videoconferencing / telecom support and iOS and Android devices
• Experience with Asset Tracking and process is desirable