IT Support Apprentice — Launch Your SCQF Level 8 Tech Career

QA; Scotland; On-site; GBP 12,000 - 16,000; Full time

Benefits offered by this job

Competitive apprentice salary

Structured learning and development

Dedicated mentor support

Industry-recognised qualification

Career progression opportunities

Friendly and supportive team

Job summary

QA is seeking an IT Support Apprentice to gain hands-on experience in a professional IT environment while working towards a nationally recognised SCQF Level 8 IT Support qualification.

Working alongside experienced IT professionals, you’ll develop practical skills in technical support, troubleshooting, customer service, digital transformation, and IT service delivery, while building the foundations for a long‑term career in technology.

Qualifications

• Genuine interest in technology and IT.
• Strong communication and problem-solving skills.
• Proactive attitude and willingness to learn.
• Good attention to detail and organisational skills.
• Ability to work independently and in a team.

Responsibilities

• Providing first-line IT support to users via phone, email, and ticketing systems
• Diagnosing and resolving hardware, software, and connectivity issues
• Setting up and configuring laptops, desktops, mobile devices, and user accounts
• Supporting Microsoft 365 applications and cloud technologies
• Monitoring and maintaining IT systems and services
• Managing IT assets and maintaining accurate documentation
• Assisting with IT projects, system upgrades, and continuous improvement initiatives
• Delivering excellent customer service and ensuring timely resolution of support requests

Skills

Genuine interest in technology and IT

Strong communication

Problem-solving

Proactive attitude

Attention to detail

Job description

QA is seeking an IT Support Apprentice to gain hands-on experience in a professional IT environment while working towards a nationally recognised SCQF Level 8 IT Support qualification.

Working alongside experienced IT professionals, you’ll develop practical skills in technical support, troubleshooting, customer service, digital transformation, and IT service delivery, while building the foundations for a long‑term career in technology.