IT Support Apprentice

QA; Tees Valley; On-site; GBP 12,000 - 16,000; Full time

Job summary

One IT Services and Solutions seeks an Apprentice Technical Support Engineer to join its ICT team and work across schools with hands-on IT experience. You’ll learn by doing, supported by experienced colleagues while pursuing a recognised apprenticeship qualification.

You’ll support servers, networks, devices and end-user technology, developing practical skills in IT support, Microsoft 365 and infrastructure, with a strong emphasis on customer service and teamwork.

Qualifications

• 3 GCSEs (or equivalent) at grades 4+ in any subject.
• GCSE Maths and English (or equivalents) at grades 3+ (D or above).
• Must not hold an existing qualification at the same or higher level in a similar subject.

Responsibilities

• Providing day-to-day technical support to schools and helping resolve ICT issues.
• Installing, configuring and supporting servers, networks, computers, devices and software.
• Responding to incidents and requests through the ICT Helpdesk.
• Supporting the maintenance and smooth operation of school networks.
• Managing user and computer accounts across Active Directory, Open Directory and Microsoft 365.
• Helping ensure school servers are backed up correctly and in line with policies.
• Checking antivirus and security software is configured and working correctly.
• Supporting deployment of apps and devices using MDM software.
• Assisting with website filtering and e-safety controls under guidance of seniors.
• Managing ICT equipment lifecycle and disposal of redundant equipment.

Skills

Interest in IT

Problem solving

Communicator

Team player

Customer service

Willing to learn

Drive license

Education

GCSEs 4+ in any subject

Maths and English GCSEs 3+ (D or above)

Tools

Active Directory

Microsoft 365

MDM

Open Directory

Job description

Are you interested in technology and looking for an opportunity to start your career in IT?

QA is recruiting on behalf of One IT Services and Solutions for an Apprentice Technical Support Engineer to join their ICT team.

This is a great opportunity to gain hands‑on experience in a real IT environment while working towards a recognised apprenticeship qualification. You'll work alongside experienced IT professionals, supporting the technology used across schools and developing practical skills across IT support, networking, devices, Microsoft 365 and infrastructure.

About the role:

As an Apprentice Technical Support Engineer, you'll be part of a team responsible for the delivery and support of ICT servers, networks, hardware, software and end‑user technology across schools.

You'll receive support and guidance from experienced members of the team while developing your technical knowledge and confidence.

Your responsibilities will include:

• Providing day‑to‑day technical support to schools and helping resolve ICT issues




• Installing, configuring and supporting servers, networks, computers, devices and software




• Responding to incidents and requests through the ICT Helpdesk




• Supporting the maintenance and smooth operation of school networks




• Managing user and computer accounts across Active Directory, Open Directory and Microsoft 365




• Helping to ensure school servers are backed up correctly and in line with relevant policies




• Checking that anti‑virus and security software is configured and working correctly




• Supporting the deployment of apps and devices using Mobile Device Management (MDM) software




• Assisting with website filtering and e‑safety controls under the guidance of senior colleagues




• Supporting the management of ICT equipment throughout its lifecycle, including the appropriate disposal of redundant equipment

What we're looking for:

You don't need to be an experienced IT professional - this is an apprenticeship designed to help you learn and develop.

We're looking for someone who:

• Has a genuine interest in IT and technology




• Enjoys problem‑solving and learning how things work




• Is a confident and clear communicator




• Has a professional and friendly telephone manner




• Works well as part of a team




• Is happy to provide assistance and support to colleagues and customers




• Is keen to learn new technical skills and develop a career within IT




• Understands the importance of providing a high standard of customer service




• Has a full UK driving licence and access to a vehicle on a daily basis (desirable)

The entry requirements for this programme are as follows:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject




• GCSE Maths and English (or equivalents) at grades 3+ (D or above)




• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

Working hours: 37 hours a week, 8am - 4pm, 8.30am - 4.30pm or 9am- 5pm

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.