IT Support Apprentice

QA; Runcorn; On-site; GBP 10,000 - 13,000; Full time

Benefits offered by this job

Training & mentorship

IT qualification opportunity

Real-world experience

Inclusive team culture

Career progression potential

Job summary

QA is offering an IT Support Apprenticeship in the United Kingdom. You will join the IT helpdesk, assisting users with technical issues and gaining hands-on experience while working toward a Level 3 IT Support qualification.

Responsibilities include logging incidents, diagnosing basic issues, assisting with password resets, and following incident-management processes. The programme emphasizes mentorship, real-world IT deployment, and potential progression to a full-time role.

Qualifications

• A keen interest in IT and technology.
• Basic understanding of Windows and Office applications desirable.
• Good problem-solving and communication skills.
• Willingness to learn and take on new challenges.
• 1–2 years of study or work in IT-related areas is a plus.

Responsibilities

• Serve as the first point of contact for IT assistance via phone, email, or ticketing system.
• Log and track incidents and service requests accurately.
• Help diagnose and resolve basic IT issues related to desktop/laptop hardware, software, and peripherals.
• Assist with account administration tasks like password resets and user access requests.
• Escalate more complex issues to senior support engineers as appropriate.
• Learn and follow internal processes for incident management and service delivery.
• Support the setup and deployment of new equipment for users.
• Maintain professionalism and a strong customer service attitude at all times.

Skills

Interest in IT

Problem-solving

Communication skills

Willingness to learn

Customer service

Education

GCSEs (4+) incl Maths & English

Tools

Windows OS

Office applications

Job description

Hudson Hill Consulting are looking for a motivated and enthusiastic IT Support Apprentice to join our IT team. This is a great opportunity to start your career in IT, gaining hands‑on experience while working towards a recognised qualification. You'll support the IT helpdesk by assisting users with technical issues, learning to troubleshoot hardware and software problems, and developing essential IT support skills.

Responsibilities:

• Serve as the first point of contact for users needing IT assistance via phone, email, or ticketing system

• Log and track incidents and service requests accurately

• Help diagnose and resolve basic IT issues related to desktop/laptop hardware, software, and peripherals

• Assist with account administration tasks like password resets and user access requests

• Escalate more complex issues to senior support engineers as appropriate

• Learn and follow internal processes for incident management and service delivery

• Support the setup and deployment of new equipment for users

• Maintain professionalism and a strong customer service attitude at all times

Requirements:

• A keen interest in IT and technology

• Good problem-solving and communication skills

• Willingness to learn and take on new challenges

• Basic understanding of Microsoft Windows and Office applications (desirable but not essential)

• Strong work ethic, reliability, and a positive attitude

The entry requirements for this programme are as follows:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject

• GCSE Maths and English (or equivalents) at grades 3+ (D or above)

• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

Working hours:

37.5 hours per week

What we offer:

• Full training and mentorship from experienced IT professionals

• Opportunity to gain a Level 3 IT Support qualification (or relevant course)

• Real-world experience in a professional IT support environment

• A supportive and inclusive team culture

• Potential for progression into a full-time role after successful completion

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.