IT Support Apprentice — Hands-On Tech & Growth Path

QA; Greater London; Presencial; GBP 18.000 - 22.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Discretionary bonus

Health & wellbeing benefits

Pension

Professional development

Team socials

Volunteering opportunities

Descripción de la vacante

QA in London is recruiting an IT Support Apprentice to join the internal Technology team. The role combines practical work with structured learning, serving as the first point of contact for IT queries in the office and via the IT mailbox.

You will train in day-to-day operations, with responsibilities expanding as you develop your skills. You will gain hands-on experience configuring and deploying laptops, managing Intune and Entra IDs, and supporting staff through entry-level tickets while

Formación

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

Responsabilidades

• Act as the first point of contact for staff IT requests, resolving issues within training and access, and escalating where specialist support is needed
• Troubleshoot Microsoft 365 applications (Word, Excel, PowerPoint, Outlook and Teams), Windows, laptops and peripherals, including basic connectivity and remote access issues
• Use the service desk to log and track tickets, keep users updated and follow requests through to completion
• Build, configure and deploy laptops using Windows Autopilot and Intune, making sure devices are enrolled, secure and ready for use
• Set up and troubleshoot corporate mobile devices through Intune. Retire or wipe a device only after checking ownership and authorisation, and escalate lost or stolen devices straight away
• Support joiner, mover and leaver processes by preparing and collecting equipment, creating and updating user accounts, and adding or removing Entra group memberships, only once the required approval is in place and recorded
• Help with password resets and sign-in or multi-factor authentication issues, after verifying the user’s identity under the agreed procedure
• Maintain accurate asset records and coordinate hardware repairs, replacements and warranties with suppliers
• Support the Head of Technology with internal projects, device rollouts, testing and staff communications, and give updates at weekly review meetings
• Create short support guides for recurring problems and follow internal controls and documented processes at all times

Conocimientos

Service desk basics

Windows troubleshooting

Customer service

Team player

Educación

GCSEs required

Herramientas

Intune

Entra ID

Microsoft 365

VPN

Descripción del empleo

QA in London is recruiting an IT Support Apprentice to join the internal Technology team. The role combines practical work with structured learning, serving as the first point of contact for IT queries in the office and via the IT mailbox.

You will train in day-to-day operations, with responsibilities expanding as you develop your skills. You will gain hands-on experience configuring and deploying laptops, managing Intune and Entra IDs, and supporting staff through entry-level tickets while