IT Support Higher Apprenticeship - Valorem First

QA Limited; Glasgow; On-site; GBP 11,000 - 15,000; Full time

Benefits offered by this job

Competitive apprentice salary

Structured learning and development

Dedicated mentor support

Industry-recognised qualification

Career progression opportunities

Friendly and supportive team

Exposure to leading technologies and B

Job summary

Valorem First is seeking an IT Support Apprentice to join our growing team, earning a nationally recognised SCQF Level 8 IT Support qualification. You will work with experienced IT professionals, gaining practical skills in support, troubleshooting, and service delivery while laying the foundations for a long-term technology career.

You’ll develop hands-on experience delivering first-line support, configuring devices, and assisting with projects, with mentoring and clear progression

Qualifications

• Genuine interest in technology and IT
• Strong communication and problem-solving skills
• Proactive attitude and willingness to learn
• Good attention to detail and organisational skills
• Ability to work independently and in a team

Responsibilities

• Provide first-line IT support to users via phone, email, and ticketing systems
• Diagnose and resolve hardware, software, and connectivity issues
• Set up and configure laptops, desktops, mobile devices, and user accounts
• Support Microsoft 365 applications and cloud technologies
• Monitor and maintain IT systems and services
• Manage IT assets and maintain documentation
• Assist with IT projects, system upgrades and continuous improvement
• Deliver excellent customer service and timely resolution of support requests

Skills

Interest in tech/IT

Communication skills

Problem solving

Proactive learner

Attention to detail

Job description

Ready to turn your passion for technology into a career?

Valorem First is looking for a motivated and enthusiastic IT Support Apprentice to join our growing team. This is an exciting opportunity to gain hands-on experience in a professional IT environment while working towards a nationally recognised SCQF Level 8 IT Support qualification.

Working alongside experienced IT professionals, you'll develop practical skills in technical support, troubleshooting, customer service, digital transformation, and IT service delivery while building the foundations for a long-term career in technology.

What you'll be doing:

• Providing first-line IT support to users via phone, email, and ticketing systems
• Diagnosing and resolving hardware, software, and connectivity issues
• Setting up and configuring laptops, desktops, mobile devices, and user accounts
• Supporting Microsoft 365 applications and cloud technologies
• Monitoring and maintaining IT systems and services
• Managing IT assets and maintaining accurate documentation
• Assisting with IT projects, system upgrades, and continuous improvement initiatives
• Delivering excellent customer service and ensuring timely resolution of support requests

What we're looking for:

• A genuine interest in technology and IT
• Strong communication and problem-solving skills
• A proactive attitude and willingness to learn
• Good attention to detail and organisational skills
• Ability to work effectively both independently and as part of a team

Working hours:

37.5 hours per week, Monday to Friday, 9am - 5:30pm

What you'll gain:

• A nationally recognised SCQF Level 8 IT Support qualification
• Real-world experience in a fast-paced IT environment
• Mentoring and support from experienced IT professionals
• Exposure to modern technologies and business systems
• Clear opportunities for progression and career development
• A strong foundation for a successful career in IT
• Annual leave is 35 days

Benefits:

• Competitive apprentice salary
• Structured learning and development programme
• Dedicated mentor support
• Industry-recognised qualification
• Career progression opportunities
• Friendly and supportive team environment
• Exposure to leading technologies and business systems

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.