IT Support Apprentice - Hands-On Tech & Training Path

JOHN FINCH COMPUTERS LTD; Hereford; On-site; GBP 12,000 - 18,000; Full time

Job summary

John Finch Computers Ltd in Hereford is offering an IT Support Apprentice role to join a hands-on team focused on delivering reliable IT services to schools, businesses and home users.

The course is Information and Communications Technician (Level 3) with Apprenticeship Level Advanced, provided by Baltic Training Services Limited. Working week is Monday to Friday, 8:30am–5:00pm, with potential for a full-time position after the apprenticeship.

Qualifications

• GCSE English grade 5/C or higher.
• GCSE Maths grade 4/C or higher.
• Strong communication and customer care.
• Attention to detail and good organisation.
• Willingness to learn IT skills.

Responsibilities

• Provide user support for hardware, software and network issues via phone, email and on-site visits.
• Perform password resets, account setups and support multi-factor authentication while following IT security policies.
• Install, configure and upgrade computer components and software applications and OS.
• Assist with setup, monitoring and troubleshooting of networked devices like switches, routers and printers.
• Log issues and resolutions in ticketing systems and escalate complex problems to senior engineers or vendors when needed.

Skills

Communication skills

IT skills

Attention to detail

Organisation

Customer care

Problem solving

Education

GCSE English

GCSE Maths

Job description

John Finch Computers Ltd in Hereford is offering an IT Support Apprentice role to join a hands-on team focused on delivering reliable IT services to schools, businesses and home users.

The course is Information and Communications Technician (Level 3) with Apprenticeship Level Advanced, provided by Baltic Training Services Limited. Working week is Monday to Friday, 8:30am–5:00pm, with potential for a full-time position after the apprenticeship.